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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

Volvo Financial Services extends partnership with Bank of America

Wednesday, Jan. 28, 2026, 12:34 PM
Auto Fin Journal Staff
One of the country’s largest banks and a luxury OEM’s captive are going to keep working together. Volvo Car Financial Services and Bank of America on Tuesday announced the extension of their long-standing relationship to provide auto loan and lease ... [Read More]

Two dealers already impressed with Octane’s Captive-as-a-Service

Wednesday, Jan. 28, 2026, 12:33 PM
Auto Fin Journal Staff
Octane is accelerating its presence in automotive. The fintech company founded in 2014 that already has more than 60 OEM partner brands, 4,000 dealer partners, and a team of more than 600 professionals is now offering what’s positioned as Octane’s ... [Read More]

Informativ to launch new tools for dealers & software vendors to offer credit-qualified payments

Wednesday, Jan. 28, 2026, 12:26 PM
Auto Fin Journal Staff
Dealers have been using pencils for decades; sometimes the ones with actual wood and lead. Well, Informativ is rolling out a new kind. The provider of fraud prevention, compliance, payments, and credit technology for the automotive and consumer finance industries ... [Read More]

Initial details of National Loan Payoff Clearinghouse powered by EPIC

Monday, Jan. 26, 2026, 12:53 PM
Auto Fin Journal Staff
Led by a quartet of industry stalwarts, the National Loan Payoff Clearinghouse (NLPC), powered by EPIC, last week introduced secure financial infrastructure that can facilitate the standardized exchange, processing, and settlement of loan payoff and lien release transactions among network ... [Read More]

Former Cox Automotive exec joins CRIF Select as senior vice president of sales

Monday, Jan. 26, 2026, 12:53 PM
Auto Fin Journal Staff
CRIF Select, a provider of credit risk, decisioning, and indirect lending solutions for financial institutions, last week announced that Robert Christini has joined the organization as senior vice president of sales. The company highlighted Christini brings extensive leadership experience and ... [Read More]

EFG Companies promotes Hartmann to COO

Monday, Jan. 26, 2026, 12:52 PM
Auto Fin Journal Staff
Last week, EFG Companies announced that Jay Hartmann has been promoted to chief operating officer, focusing on corporate scalability and cross-functional alignment as the company positions itself for future growth. As a 21-year EFG employee, the company highlighted Hartmann has ... [Read More]

Dealertrack: 86% of auto finance contracts now eligible for digital submission

Dealertrack logo for web
Monday, Jan. 26, 2026, 12:51 PM
Auto Fin Journal Staff
Sometimes, even some of the most sophisticated technologies in auto finance need a tuneup. That’s what Cox Automotive has done with Dealertrack with a suite of new APIs, product enhancements, and integrations designed to help maximize contracting and funding efficiency ... [Read More]

Lease End addresses ‘dark patterns’ with newest AI tool

Monday, Jan. 26, 2026, 12:51 PM
Auto Fin Journal Staff
On the heels of reaching profitability, Lease End launched its newest tool to help consumers avoid what experts call “dark patterns.” Lease End highlighted that Payoff Intelligence is an artificial intelligence agent designed to overcome one of the most persistent ... [Read More]
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