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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

PODCAST: Leveraging insurance to protect dealerships during COVID-19

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Tuesday, May. 26, 2020, 01:51 PM
BHPH Report Staff
ComplyNet president and general counsel Adam Crowell recently debuted on the podcast to share how dealers are becoming more concerned about the health of their businesses than contracting the coronavirus. Crowell, who oversees the compliance solutions and risk mitigation provider that developed ... [Read More]

Finding quality employees — especially technicians — greatly challenges independent operators

Chuck Bonanno
Thursday, May. 21, 2020, 02:18 PM
Nick Zulovich, Senior Editor
Independent stores might have attractive vehicles in their inventory. They might have a superb location, too. They might even have an established customer base of repeat buyers who share their positive experiences with friends and family. But Chuck Bonanno pinpointed ... [Read More]

NIADA survey: Independent dealers bringing workers back to stores

Steve Jordan at UCW
Tuesday, May. 19, 2020, 02:50 PM
BHPH Report Staff
States are slowly lifting stay-at-home restrictions, and independent dealerships are among the businesses now benefitting. Employees are coming back to work and vehicles are beginning to roll over the curb more frequently as independent operators ramp up to get back ... [Read More]

PODCAST: Approaching dealership advertising like a baseball game

baseball diamond
Thursday, May. 14, 2020, 02:39 PM
BHPH Report Staff
Kenny Atcheson is the founder and president of Dealer Profit Pros, which designs marketing and advertising programs for dealerships. Atcheson also is quite fond of baseball. During this episode of the Auto Remarketing Podcast, Atcheson told senior editor Nick Zulovich ... [Read More]

COMMENTARY: COVID-19, the CARES Act and BHPH dealer liquidity

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Tuesday, May. 12, 2020, 04:00 PM
Jim Bass, Agora Data
My oh my, this COVID-19 virus thing is not a good thing. It’s not good. It’s bad for business. It’s also been a bad thing for our personal lives. Hopefully, you and your family have fared well through this crisis. ... [Read More]

Byrider offers purchase discount to support first responders

byrider image for web
Thursday, May. 7, 2020, 02:48 PM
BHPH Report Staff
Byrider is looking to help first responders who are on the frontlines in the fight against COVID-19 have reliable transportation by offering a special discount toward a vehicle purchase through the end of May. The network of buy-here, pay-here dealerships ... [Read More]

Federal assistance possibly slows April bankruptcy filings

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Tuesday, May. 5, 2020, 02:28 PM
BHPH Report Staff
The newest information from the American Bankruptcy Institute (ABI) possibly shows the positive impact of federal intervention to support consumers and businesses during the coronavirus pandemic. According to data provided by Epiq Systems and released on Tuesday, total U.S. bankruptcy ... [Read More]

PODCAST: Stories about resilient dealers from Ignite Consulting Partners

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Thursday, Apr. 30, 2020, 02:01 PM
BHPH Report Staff
Ignite Consulting Partners has dealership clients not only in its home state of Texas, but nationwide. And the firm has been communicating with those operators daily throughout the crisis, discussing disaster plans and more. Chief legal and compliance officer Steve ... [Read More]

Tricolor hires former Dealertrack and DealerSocket exec as chief product and strategy officer

tricolor logo for web
Tuesday, Apr. 28, 2020, 02:11 PM
BHPH Report Staff
Tricolor chose an executive who has past experience with companies such as Dealertrack and DealerSocket to be its chief product and strategy officer. On Monday, the used-vehicle retailer focused on the sale and financing to Hispanic consumers announced Jennifer Lee has ... [Read More]

Agora Data offers closer look at BHPH delinquency, recency during COVID-19

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Thursday, Apr. 23, 2020, 03:24 PM
BHPH Report Staff
While the latest overall auto-finance default reading came in at the lowest point in the past 10 years, Agora Data tried to generate more clarity about delinquency specific to the buy-here, pay-here industry. Through which AgoraInsights shared exclusively with BHPH Report ... [Read More]
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