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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

Looking at May’s 7% rise in bankruptcies as opportunities for dealers

bankruptcy court
Thursday, Jun. 5, 2025, 12:43 PM
BHPH Report Staff
A Midwestern franchised dealer who uses OnlineBKmanager.com shared this anecdote with president Robert Davies ahead of the latest data provided by Epiq AACER, which said total U.S. bankruptcy filings increased another 7% year-over-year in May. “We’re seeing buyers come in ... [Read More]

COMMENTARY: Why rising student loan defaults are a boost for buy-here, pay-here dealerships

paying bills
Tuesday, Jun. 3, 2025, 10:11 AM
BHPH United
Recent data from PYMNTS.com reveals a troubling trend: borrower credit scores are plunging following a rise in student loan delinquencies. While many financial institutions may see this as a red flag, savvy buy-here, pay-here dealerships can recognize a golden opportunity: ... [Read More]

NIADA seeks clarification from Senate involving proposal of tax deduction for auto financing

Thursday, May. 29, 2025, 11:20 AM
BHPH Report Staff
Patrick O’Brien is getting straight to work as director of government affairs and compliance for the National Independent Automobile Dealers Association Having just joined the association in recent days, O’Brien already sent a letter to leadership of the Senate Finance ... [Read More]

COMMENTARY: Compliance isn’t a fire drill; it’s a fire watch

Details of upcoming repossession webinars from ARA & Weltman
Tuesday, May. 27, 2025, 10:24 AM
Joe Allen, Ignite Consulting Partners
There’s a common mindset in our industry when it comes to compliance: Avoid it for as long as you can, then tackle it all at once, check the box, and move on. I get it. Compliance can feel overwhelming, like ... [Read More]

NIADA hires former important CFPB staffer

Thursday, May. 22, 2025, 02:17 PM
BHPH Report Staff
Many professionals with the Consumer Financial Protection Bureau have lost their jobs in recent weeks stemming from upheaval at the regulator. Well, at least one former higher-level staff member has secured a new position, as the National Independent Automobile Dealers ... [Read More]

4 benefits of BlytzPay-Ituran integration

Thursday, May. 22, 2025, 02:16 PM
BHPH Report Staff
This week, BlytzPay and Ituran USA announced a new integration that unifies payment communication and GPS command functionality into one seamless system. With this integration, the collections management platform and GPS tracking and vehicle recovery solutions provider said auto dealers ... [Read More]

Car-Mart reflects on successes of Community Fan Drive, which starts again on Memorial Day

Thursday, May. 22, 2025, 02:16 PM
BHPH Report Staff
With Memorial Day straight ahead, America’s Car-Mart is getting set for its annual Community Fan Drive, which is a philanthropy effort orchestrated by the buy-here, pay-here dealership chain for more than 25 years. The program encourages customers to go to ... [Read More]

Newest dealers now using TurboPass include BHPH group from SC

turbopass report for web
Thursday, May. 22, 2025, 02:15 PM
BHPH Report Staff
TurboPass Corp. announced on Thursday that two major dealership groups now are clients using its verification technology, including a prominent one in the buy-here, pay-here space. TurboPass now is working with Family Auto, a BHPH dealership group with eight locations ... [Read More]

PODCAST: What 2025 has been like so far for independent dealers

Tuesday, May. 20, 2025, 10:11 AM
BHPH Report Staff
Cherokee Media Group’s Nick Zulovich asked Brent Carmichael about what 2025 has been like so far for independent dealers. The director of education for the National Independent Automobile Dealers Association smiled and chuckled for a moment. Carmichael’s response and his ... [Read More]

‘Mounting financial strain’ pushes individual bankruptcy filings higher in April

bankruptcy
Thursday, May. 15, 2025, 10:52 AM
BHPH Report Staff
The potential pool of customers who recently filed for bankruptcy and likely can’t get auto financing elsewhere continues to grow for buy-here, pay-here dealers. According to data provided by Epiq AACER, total individual bankruptcy filings increased 10% in April to ... [Read More]
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