CARY, N.C. -

Jeff York, general manager at ADESA Sarasota, pointed out four methods for boosting morale on his team.

First on the list was communication.

“We try to set clear expectations and to engage with everyone,” he said.

York also strives to be accessible and approachable, saying that he has “an open-door policy with no exceptions.”

The two other ways? Recognizing folks for a job well done and having fun.

“The entire staff is regularly reminded of how important they are to the team … The No. 1 boost is to keep things light and fun,” he said.

And that likely plays into the outlook of his employees, which can be crucial to the bottom line.

“Positive mental attitude always impacts the bottom line. Employees with a positive attitude deliver great customer service, and great service keeps our customers coming back. People want to do business where they enjoy the people helping them and where they feel special,” York said.

“Our team truly enjoys helping our customers and making sure our buyers and sellers are recognized from the time they arrive to the time they leave.”

When asked to name priority No. 1 in managing his team, York said:  “Getting it right — processes, customer service, being nice — they’re all important! We don’t always get it right but even when we don’t we let our customers know in advance.”

View the complete list of honorees here.