NEW YORK — Politicians and consumers are voicing their
displeasure about all of the trouble with the federal website for the health
insurance marketplace created by the Affordable Care Act, better known in today's
headlines as Obamacare.

But one legal expert pointed to the efficiency of the
website operated by the Consumer Financial Protection Bureau as an example of
how a large federal agency can create and run a successful online platform.

Susan Crawford is a professor at the Cardozo School of Law at
Yeshiva University and a fellow at the Roosevelt Institute in New York.
Crawford hailed what the CFPB has done online in an opinion piece published
this week by Bloomberg.

"This young agency has been a technology leader," Crawford
wrote. "It has asked for – and received – extensive online help from consumers
in redesigning mortgage disclosures and student financial forms to make them
easier to understand.

"It has built an online list of about 1,000 frequently asked
questions and answers on consumer finance that almost a million people have
consulted. And now it is working to change the way Americans interact with the
regulatory state itself," she continued.

Crawford then referenced how the website is a benefit to operators
such as finance companies and dealers

"The CFPB wants everyone to be able to navigate the
regulatory process. It's a refreshing idea — especially in contrast to the story
of the moment," Crawford wrote.

Crawford's entire editorial can be found here.

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