DAYTON, Ohio -

Reynolds Document Services, a part of Reynolds and Reynolds, joined forces with the Maryland Automobile Dealers Association (MADA) this week to establish the Reynolds LAW Maryland F&I Library.

The library is a comprehensive catalog of standardized, legally reviewed F&I documents for Maryland dealers. The documents in the LAW Maryland F&I Library are available in both paper-based and electronic formats.

“Automobile retailers are facing increasing levels of government regulation and potential litigation, as well as high expectations from consumers around the entire car-purchasing experience," said Jerry Kirwan, senior vice president and general manager of Reynolds Document Services.

“Part of Reynolds’ response for dealers is to partner with state automobile dealers associations to develop solutions such as LAW brand F&I libraries,” Kirwan continued. “The documents in the LAW Maryland F&I Library can help dealers minimize their compliance risk and, at the same time, help them streamline processes and improve the customer experience."

Kirwan went on to highlight the Reynolds LAW Maryland F&I Library can help dealers:

— Minimize compliance risk: The documents in the LAW Maryland F&I Library are regularly reviewed for compliance with the latest automotive regulations. Reynolds forms specialists lead the review, in conjunction with Reynolds' outside legal partners and representatives from MADA.

— Streamline F&I processes: By using the standardized vehicle deal documents in the LAW Maryland F&I Library, dealers can achieve a more consistent and effective F&I process in every transaction.

— Increase customer satisfaction: The LAW Maryland F&I Library contains documents written in consumer-friendly language to help create a more transparent and understandable F&I process and improve the customer experience with the dealership.

— Smooth the transition to electronic transactions: The printed documents in the LAW Maryland F&I Library are also available in a digital format, which can help facilitate the conversion to laser-printed transactions or e-contracting. Reynolds Document Services maintains licensing agreements with all major providers of electronic F&I (e-F&I) solutions.

“Our organization has served automotive retailers for more than a century, and with that history comes a deep understanding of the tools dealers need to be successful,” MADA president Peter Kitzmiller said.

“That’s why we partnered with Reynolds: To bring a more effective document solution to our members’ F&I departments,” Kitzmiller continued. “The LAW Maryland F&I Library can offer dealers tools that deliver added compliance protection, smoother processes, and increased customer satisfaction.”