One of the recovery industry executives who has been a regular on stage during Used Car Week is with a new company for the first time in nearly 20 years.

On Wednesday afternoon, DRN and MVTRAC announced that Cortney Osborne has joined the company as its chief client officer to lead sales, business development, client services and customer support teams for the DRNsights product suite.

The company said Osborne also will focus on building strong client relationships through strategic account management and developing a high level of business intelligence among our sales and account teams.

“We’re excited to bring Cortney on to help us build on our strong product suite and improve our go-to-market and customer service capabilities,” DRN and MVTRAC president Jeremiah Wheeler said in the news release.

“With her strong history in auto finance, recovery and repossession, I know she’ll be a great asset both to DRN and MVTRAC as well as to our clients, who’ll benefit from her years of experience in the industry,” Wheeler continued.

Osborne joins DRN and MVTRAC from American Recovery Service, where she served as executive vice president of operations and chief services officer for almost 18 years.

While at ARS, Osborne led business development, client services and operations for their nationwide repossession and skip services business, including the development of the first forwarder LPR dispatch process in 2010. She also played a key leadership role in managing performance of the full ARS portfolio and planning and executing ARS’ long-term business strategy.

Furthermore, Osborne served as the moderator of the Women in Auto Finance panel discussions during Used Car Week, a conference segment that’s featured leading women from banks, captives and an array of industry service providers.

“I’m thrilled to join DRN and MVTRAC and be part of their already industry-leading team,” Osborne said in the news release. “Having spent the last 17+ years in the repossession business, I know this company’s reputation for innovation, thought leadership and client service. I’m excited to continue advancing our products to exceed client expectations and help us rise to the next level.

“I look forward to learning DRN’s and MVTRAC’s businesses and getting to know each and every client to understand how we can help you be successful and reach your goals,” she went on to say.