Ava and Ivan could be the newest parts of your collections team if your finance company decides to use the newest tool from ImpactAI Solutions, which is the specialized division of CSS IMPACT.

Among the advancements from the provider of artificial intelligence-driven debt collection financial ecosystem solutions are within the IMPACT Enterprise Debt Collections Software Suite: the Interactive Voice AI Smart Collectors, Ava and Ivan.

CSS IMPACT highlighted these state-of-the-art AI-powered agents are set to revolutionize the debt collection industry by speaking more than 40 languages and offering seamless, compliant, and highly efficient automated communication and payment solutions.

“The future of collections is AI-driven, and our Interactive Voice AI Smart Collectors are transforming how agencies and financial institutions manage debt recovery,” CSS IMPACT president and CEO Carl Briganti said in a news release.

“With Ava and Ivan, we deliver a fully autonomous yet remarkably human-like experience that scales up your workforce, enhances compliance, and boosts customer satisfaction,” Briganti continued.

ImpactAI presents Ivan as an advanced AI-driven collector designed to optimize debt collections efforts, while Ava is dedicated to enhancing client services interactions.

Together, CSS IMPACT said the tools can empower collection agencies by revolutionizing both inbound and outbound engagement through cutting-edge artificial intelligence. Among the capabilities are:

—Automate payment plans and settlements: Ivan is designed to negotiate, arrange settlements, and process payments with unprecedented accuracy and strict adherence to compliance standards.

—Ensure regulatory compliance: Every interaction conforms to Reg-F, PCI, TCPA, and CFPB regulations, ensuring that all communications are legally compliant and financially sound.

—Enhance client engagement: Ava acts as a virtual concierge welcoming clients by name, and managing inquiries typically handled by live client service representatives.

—Enable seamless multi-channel communication: During conversations, Ava can instantly send texts or emails with documents, media, and reports in response to inquiries, on command.

—Optimize workforce automation: The AI-powered system reduces reliance on human agents, increasing operational efficiency while maintaining a human-like conversational experience.

CSS IMPACT added that Ivan can be added to your website or portal with a “Call Me” button, capturing all communication consents prior Ivan calls the debtor.

CSS IMPACT highlighted another solution, which is the AI Collector Copilot Assistant from ImpactAI.

This new tool is designed for real-time debt management by providing collectors with live AI-driven copilot assistance, delivering instant insights, automation, and support. Key features include:

—Call sentiment analysis: Analyzes debtor emotions during calls to facilitate more effective negotiations.

—Automated workflows: Click-to-dial features enforce PCI and Reg-F compliance.

—Seamless CRM Integration: AI-generated transcripts and call summaries are automatically integrated into CRM systems to streamline account servicing.

For more information, visit ImpactAI.cloud to experience Ivan firsthand, or explore our full suite of Enterprise Debt Collection Solutions at CSSIMPACT.COM.