The draw of live chatting services, like a 24/7 employee, is the idea that they can cater to your customers via your website when your business is not even open. That idea was a reality covered when Potratz Partners Advertising ... [Read More]

Who should be my Internet manager? This is one of the questions I field most often as I fly around the country, working with both rural and large metro dealers, alike. And my usual response? Someone who wants to be! ... [Read More]

Auction prices in Canada have remained mostly consistent in 2014 with slight fluctuation, but July told a bit of a different story, according to the ADESA Canada Used Vehicle Price Index. The index, powered by ALG, fell substantially after being ... [Read More]

Carfinco Financial Group Inc. announced its second quarter results last week with record results. The company highlighted a record $54 million in loan originations for the quarter, a 19.6 percent increase over last quarter and a year-over-year increase of 26.9 ... [Read More]

Dealer-auction.ca is ramping up its arbitration policy in an effort to offer more protection for Canadian buyers. Manheim Canada’s online marketplace recently announced the launch of their new arbitration process for customers buying vehicles on the Web, using the U.S. ... [Read More]

The momentum on the acquisition front continues to develop for Canada’s largest publicly traded dealer group. AutoCanada just announced across-the-board financial growth in its second-quarter conference call last week, and it has already added to the mountain of acquisitions made ... [Read More]

With rumors of expanding used supply on the horizon, as well as more palatable used-car prices, The Used Car Dealers Association of Quebec, known as AMVOQ, (Association des Marchands de Véhicules D'occasion du Québec),  is launching a certified pre-owned program ... [Read More]

TRADER Corp. is entering the online auction ring with its new product TRADER Exchange. The new dealer-to-dealer auction tool gives TRADER’s dealer customers a way to wholesale vehicles without leaving the portal they have used to retail units to customers ... [Read More]

Ninety percent of a successful used-car dealer’s time, money, energy and efforts typically go into the processes that take place before a customer ever contacts the dealership: buying, reconditioning, photography, etc. When I was in sales, many years ago, my ... [Read More]

AutoCanada announced its second-quarter results late last week, showcasing a same-store used-vehicle retail revenue increase of 9.9 percent. The group also made their largest acquisition to date by acquiring the Hyatt Group of Dealerships in Calgary while also adding their ... [Read More]