Mazda Canada is turning to experience management company Medallia, utilizing several of its tools across its dealerships to help “understand customer sentiment,” the latter said in a news release late last month. “2020 represents our 100th year in business. This ... [Read More]

Here’s a phrase you don’t often hear during 2020’s topsy-turvy automotive market: “much more even-tempered.” But alas, that’s how Canadian Black Book describes wholesale vehicle price trends at October’s end. There was a 0.03% dip in prices this past week ... [Read More]

To accommodate its continuing growth in Canada, CARFAX said it will add hundreds of highly skilled jobs in the next few years. To house the expanding 230-plus person team, the company invested in a new 48,555-square-foot, state-of-the-art office space. The ... [Read More]

Volvo Cars Canada said Monday it has launched an app-based pickup and drop-off service that allows Canadians to have their vehicles serviced and not leave their home or office. Through Volvo Valet, which is available on iOS and Android smartphone ... [Read More]

The Canadian Black Book Used Vehicle Retention Index reached a record high last month, but perhaps even more telling, it has made up for the lost ground amid COVID-19. In a news release accompanying the index, Canadian Black Book said ... [Read More]

Carfuffle is a vehicle management app, and co-founder Dennis Lecos said the product  — which is a play on the word, “kerfuffle,” — “takes the confusion or commotion out of vehicle ownership.” The company says the app provides Canadian car ... [Read More]

Despite the challenges created by the coronavirus pandemic, LeaseCosts Canada still is tracking toward reaching its goal of vehicles listed on its online auto leasing marketplace. Officials highlighted in a recent news release that the LeaseCosts Lease Takeover Network now ... [Read More]

OpenRoad Auto Group said last week it has opened what the group says is the largest new Hyundai dealership in Western Canada. OpenRoad Hyundai Richmond is a 33,000-square-foot dealership located at the Richmond Auto Mall and it replaces the group’s ... [Read More]

Zanchin Automotive Group has added Mercedes-Benz Newmarket, which will be led by former Mercedes-Benz Canada president Brian Fulton. Fulton, who held that Mercedes-Benz Canada CEO role from 2016 until July, will be Mercedes-Benz Newmarket’s managing partner. “Bringing all of the many ... [Read More]

In a positive sign for Canada’s used-car market, at least two automakers are reporting record certified pre-owned sales. Mercedes-Benz Canada, for example, had record CPO sales in July, August and September, the company said when reporting quarterly sales results. It ... [Read More]