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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

Informed.IQ unveils new digital tool to verify info for underwriting

Wednesday, Aug. 9, 2023, 12:08 PM
Auto Fin Journal Staff
Informed.IQ, a technology company providing artificial intelligence powered software to streamline verifications and underwriting, announced the launch of CollectIQ. The company said this AI-powered tool can enable auto finance companies to obtain consumer documents digitally to verify financing requirements. Through ... [Read More]

CUNA & NAFCU pick members for America’s Credit Unions’ transition board

board-room
Wednesday, Aug. 9, 2023, 12:04 PM
Auto Fin Journal Staff
This week, Lisa Ginter, chair of the board of Credit Union National Association (CUNA), along with Gary Grinnell, chair of the board of the National Association of Federally-Insured Credit Unions (NAFCU), announced 15 members who will serve on America’s Credit ... [Read More]

Wolters Kluwer’s update on ongoing digital adoption in auto finance

Wolters Kluwer: Digital transformation makes notable move when compared to 2020
Monday, Aug. 7, 2023, 11:16 AM
Auto Fin Journal Staff
Wolters Kluwer might have found another indirect impact of inflation and the pinch on households and businesses when the professional information and software solutions and services provider released its latest Auto Finance Digital Transformation Index. The index tracks the rate ... [Read More]

IRS unveils ambitious digital transformation plan

tax refund image
Monday, Aug. 7, 2023, 11:15 AM
Auto Fin Journal Staff
Like auto financing, the Internal Revenue Service is trying to enter the digital realm, too. The agency announced last week that taxpayers will have the option to go paperless for IRS correspondence by the 2024 filing season. And the IRS ... [Read More]

PODCAST: Origence president and CEO Tony Boutelle

Friday, Aug. 4, 2023, 12:11 PM
Auto Fin Journal Staff
Credit unions collectively continue to gain market share in auto financing. How are they doing it? Origence president and CEO Tony Boutelle answered that question, sharing some other interesting data about credit unions and more during this episode of the ... [Read More]

GoFi now leverages Provenir’s data & decisioning platform

artificial intelligence
Wednesday, Aug. 2, 2023, 11:46 AM
Auto Fin Journal Staff
Risk decisioning software provider Provenir announced on Wednesday that automotive financing provider GoFi has selected and implemented Provenir’s data and decisioning platform to assess applicant credit risk quickly for real-time financing approvals. GoFi is an AI-centric, digital-first financing platform. Built ... [Read More]

CUNA & NAFCU to merge pending credit union voter approval

latest news
Wednesday, Aug. 2, 2023, 11:43 AM
Auto Fin Journal Staff
On Tuesday, the nation’s two leading credit union associations announced their intent to merge and form a new organization. According to a news release, the Credit Union National Association (CUNA) and the National Association of Federally-Insured Credit Unions (NAFCU) would ... [Read More]

Experian Verify now leverages consumers’ permission for income & employment verification

3 dealer groups & luxury store partner with Point Predictive
Monday, Jul. 31, 2023, 11:44 AM
Auto Fin Journal Staff
In an effort to help finance companies and other lenders verify income and employment information, Experian recently announced consumers can now choose to share information directly from their employers’ payroll service through Experian Verify when applying for credit, including auto ... [Read More]

CULA survey highlights credit unions’ concerns about terms & LTVs

Wednesday, Jul. 26, 2023, 12:10 PM
Auto Fin Journal Staff
Stretching terms concern credit unions when building their used-vehicle portfolios, but those auto finance providers don’t appear to be eliminating that practice any time soon. Over-extension on used-vehicle installment contracts is the No. 1 concern for credit unions in the ... [Read More]

Origence & Eltropy enhance partnership to help credit unions improve originations

FlexPath DXP joins OIADA as vendor partner
Wednesday, Jul. 26, 2023, 12:08 PM
Auto Fin Journal Staff
Origence and Eltropy said this week that they are expanding their partnership to deliver an enhanced origination experience. The technology solutions provider for credit unions and the digital communications platform for community financial institutions (CFIs) said they’re broadening their partnership ... [Read More]
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