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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

Citadel Credit Union chooses Skinner as next CIO

Wednesday, Sep. 10, 2025, 11:59 AM
Auto Fin Journal Staff
Citadel Credit Union, which is one of the greater Philadelphia area’s largest credit unions with more than 270,000 members and $6.4 billion in assets, this week promoted Eric Skinner to chief information officer. According to a news release, Skinner succeeds ... [Read More]

Nordis Technologies hands numerous tasks to new vice president of technology

Wednesday, Sep. 10, 2025, 11:58 AM
Auto Fin Journal Staff
Nordis Technologies has a new vice president of technology, naming Scott Cobb to the position on Tuesday and asking him to handle several responsibilities. The omnichannel customer communications management and payments technology solutions provider highlighted Cobb brings deep expertise in ... [Read More]

FinanceBuzz reveals its list of best credit unions in 2025

award winner
Monday, Sep. 8, 2025, 11:45 AM
Auto Fin Journal Staff
Last week, FinanceBuzz, a personal finance website focused on helping consumers build financial confidence, announced its list of the best credit unions in 2025. To compile the list of winners in eight award categories, FinanceBuzz editors and personal finance experts ... [Read More]

22 executives among 2025 Women in Auto Finance honorees

Monday, Sep. 8, 2025, 11:44 AM
Auto Fin Journal Staff
Cherokee Media Group’s newest group of Women in Auto Finance honorees, presented by Primeritus Financial Services, represents a notable cross-section of the industry. There are executives from banks, captives, dealer groups, lenders and service providers who possess deep experience. The ... [Read More]

Alfa rolls out Data Guardian to boost data security in the cloud

Wednesday, Sep. 3, 2025, 01:02 PM
Auto Fin Journal Staff
Alfa, a SaaS solution for equipment and auto finance, on Tuesday released Data Guardian, an advanced feature of Alfa Cloud. That’s the platform that delivers Alfa Systems as a service on the AWS public cloud. By combining dedicated isolated networking ... [Read More]

McMillen moves from advisor role into being chief revenue officer for OttoMoto

AutoCanada Announces Board Appointments
Wednesday, Sep. 3, 2025, 01:02 PM
Auto Fin Journal Staff
In July, OttoMoto announced the appointment of Heidi McMillen as a strategic advisor on its board of directors. Then on Labor Day, McMillen became the chief revenue officer for the embedded lending platform designed to boost how lenders and dealers ... [Read More]

Botdoc consumer survey pinpoints notable concerns about data security

data privacy
Wednesday, Aug. 27, 2025, 11:12 AM
Auto Fin Journal Staff
Botdoc says consumers want to have enjoyable car-buying experiences, but they also want it to be safe when it comes to their personal information. That’s one of the primary findings from a recent online survey orchestrated by the secure digital ... [Read More]

CULA survey: Credit unions’ view of auto finance improves from 9 months ago

Wednesday, Aug. 27, 2025, 11:12 AM
Auto Fin Journal Staff
A lot can change in nine months. Just ask parents. Similarly, a new survey from Credit Union Leasing of America (CULA) showed that credit unions are generally more optimistic about their auto finance portfolios than they were nine months ago. ... [Read More]

StoneEagle: EV leases surge as front-end profits collapse in July

Monday, Aug. 25, 2025, 11:56 AM
Auto Fin Journal Staff
Leasing of electric vehicles either got a big recharge or lost a lot of juice in July. It all depends on how you want to consider the data StoneEagle shared on Monday. The F&I solutions provider reported July’s lease market ... [Read More]

Lease End leverages multiple AI-powered agents to accelerate transactions and scale sales

Friday, Aug. 22, 2025, 11:53 AM
Auto Fin Journal Staff
Artificial intelligence has also entered the end-of-lease portion of automotive. Lease End, a fintech company involved in the lease-buyout process, on Thursday launched AI Constellation, a proprietary suite of in-house AI agents built to solve operational gaps and serve more ... [Read More]
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