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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

Assurant boosts F&I partnership with Holman to support stores acquired from Leith

LCT teams with AKUVO to streamline loan refunds
Wednesday, Aug. 20, 2025, 12:24 PM
Auto Fin Journal Staff
On Wednesday, Assurant announced an expansion of its partnership with Holman, which operates 59 dealerships across nine states. Following Holman’s acquisition of Leith Automotive Group last year, Assurant now will support 30 newly added dealership locations with F&I products, dealership ... [Read More]

DigniFi picks Hill to be chief credit risk officer

Wednesday, Aug. 20, 2025, 12:23 PM
Auto Fin Journal Staff
DigniFi, a fintech company specializing in access to automobile repair financing, on Tuesday announced the appointment of Andrew Hill as chief credit risk officer. Hill brings over 15 years of consumer lending and artificial intelligence-driven underwriting expertise, having previously led ... [Read More]

Volvo captive’s independent insurance agency initially launches in 18 states

Wednesday, Aug. 20, 2025, 12:23 PM
Auto Fin Journal Staff
Volvo Car Financial Services U.S. is now in the business of more than just booking retail installment sales contracts and vehicle leases. On Wednesday, the captive announced the launch of Volvo Car Insurance Services, the company’s first-ever independent insurance agency ... [Read More]

PODCAST: Experian North America chief innovation officer Kathleen Peters on combating fraud

Friday, Aug. 15, 2025, 09:23 AM
Auto Fin Journal Staff
Experian North America chief innovation officer Kathleen Peters made her first appearance on the Auto Remarketing Podcast. Peters recapped highlights of Experian’s 2025 U.S. Identity and Fraud Report and why service providers remain focused on curbing fraud that continues to ... [Read More]

Algebrik AI gains another collaboration via relationship with Open Lending

Wednesday, Aug. 13, 2025, 12:04 PM
Auto Fin Journal Staff
Algebrik AI continued to forge relationships with fellow technology firms involved with auto financing, as this week the company announced a relationship with Open Lending Corp. The newest collaboration aims to strengthen auto loan decisioning capabilities within Algebrik’s cloud-native, AI-powered ... [Read More]

TransUnion: Car-insurance shopping hits near-term peak during Q2

Wednesday, Aug. 13, 2025, 12:03 PM
Auto Fin Journal Staff
The activity of consumers shopping for auto insurance has been just as intense as individuals’ efforts to find their next vehicle or affordable financing. According to new TransUnion research released this week, auto insurance shopping during the second quarter increased ... [Read More]

COMMENTARY: Smarter verification, safer transactions & path forward for auto-fraud prevention

defi SOLUTIONS calls out ‘bluff’ of recent hacker threats
Monday, Aug. 11, 2025, 11:29 AM
Jim Marsh, Veridos America
With today’s “always connected” digital economy, identity is currency. For the automotive industry — spanning rentals, dealerships, insurance providers, and financing institutions — that currency is increasingly being challenged. The numbers are staggering, with U.S. auto lenders facing an estimated ... [Read More]

Caribou spots rare opportunity for EV refinancing

Wednesday, Aug. 6, 2025, 11:43 AM
Auto Fin Journal Staff
TransUnion recently discussed significant opportunities percolating for auto refinancing, potentially involving 18 million individuals. Caribou got even more specific about the topic, saying lenders appear to be doubling down on electric vehicle owners by offering them greater monthly savings through ... [Read More]

Santander survey: Consumers accelerated car-buying plans in Q2

Wednesday, Aug. 6, 2025, 11:42 AM
Auto Fin Journal Staff
While some troubling findings surfaced, too, the Q2 2025 Paths to Prosperity report from Santander Holdings USA contains some upbeat information for dealerships and auto-finance providers. According to the bank’s research, 55% of middle-income Americans are considering buying a vehicle, ... [Read More]

Experian: Despite AI gains, fraud losses have increased for nearly 60% of companies

Monday, Aug. 4, 2025, 12:01 PM
Auto Fin Journal Staff
Artificial intelligence appears to be one of the sharpest instruments in a company toolbox to defend themselves and repair damage created by fraud. But apprehension from both companies and consumers about the deployment of AI remains. Experian recently released its ... [Read More]
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