Sometimes, finance companies literally are doing damage control when vehicles in their outstanding portfolio are involved in crashes, weather events or other incidents.

On Wednesday, Solera Global Corp launched Intelligent Triage, a web browser-based tool the company said can eliminate the need for extensive integrations or software installations.

Solera highlighted this global visual intelligence service can empower claims handlers to swiftly and accurately assess whether a damaged vehicle is repairable or a total loss, right from the first notice of loss (FNOL).

Insurers can add this solution to their current claims handling workflow, try it and then if desired, can fully automate the triage process through API integration, according to a Solera news release.

Other key highlights of the tool include:

—Early identification of probable total losses, leading to prompt action and effective resolution

—Intelligent triage compatibility with any estimating platform

—Streamlined processes to save loss adjusters’ time, especially for intricate cases

—Prompt identification of potentially unsafe-to-drive vehicles

—Improved policyholder safety and heightened satisfaction throughout the claims experience

—AI powered by an extensive image database, continuously learning and improving

—Smooth API integration with any existing claims management systems

Solera went on to mention policyholders can submit photos of their damaged vehicles at the first contact with their insurer, and the system can utilize machine learning algorithms to predict damage severity and recommend the most suitable next steps.

Whether it’s booking a repairer, settling as a total loss, or requiring further inspection, Solera said its extensive database of historical claims can provide “confidence-rated decisions in a matter of seconds.”

Solera’s research showed that FNOL calls typically consume up to 30 minutes, plus additional follow-ups and administrative tasks. The company said Intelligent Triage can significantly reduce this processing time, resulting in more accurate outcomes and heightened customer satisfaction.

“Our product delivers valuable insights, optimizes time for claims handlers and loss adjusters and keeps drivers safe by keeping unsafe vehicles off the roads,” Solera vice president of industry relations Bill Brower said.

Complementing artificial intelligence with machine learning, Solera highlighted the intelligence engine continually refines its analysis with each claim processed, adapting to market conditions and updates in total loss thresholds. This ongoing learning process is designed to ensure the highest level of accuracy and efficiency for insurers.

Amidst a shortage of claims professionals in the industry, Brower said Intelligent Triage “comes to the rescue” by providing expert eyes from the outset, expediting triage efficiency, and reducing cycle times, thereby boosting customer renewals.

“Our product is perfectly suited for the current situation where insurers are dealing with more total loss claims and increasingly intricate vehicle designs that result in costlier repairs,” Brower said. “It’s important to note that the criteria for determining total loss also change frequently based on the value of used vehicles.”

For more information, visit https://www.solera.com/solutions/vehicle-claims/intelligent-triage/ or send a message to sonia.javed@solera.com.