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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

Tricolor adds 2 more members to board

board room_136546052
Thursday, Dec. 17, 2020, 04:06 PM
BHPH Report Staff
Tricolor, the used-vehicle retailer focused on Hispanic customers, recently added to leaders to its board of directors to help it to capitalize on consumer demand for its products and the appeal of its unique mission-driven, risk scoring platform powered by ... [Read More]

Indianapolis Business Journal honors Byrider CFO

trophies
Thursday, Dec. 17, 2020, 04:03 PM
BHPH Report Staff
The Indianapolis Business Journal named Byrider’s Steve Mark as one of the publication’s Chief Financial Officer of the Year honorees this week, recognizing individuals who have demonstrated outstanding performance as financial leaders of their organizations. During his time at Byrider ... [Read More]

PODCAST: Lessons learned by BHPH operators during pandemic

podcast image
Thursday, Dec. 17, 2020, 04:01 PM
BHPH Report Staff
Buy-here, pay-here dealership expert and senior consultant for AMS Consulting Gene Daughtry returns for another podcast episode to share some of the most valuable lessons he and independent operators learned during the pandemic. Daughtry also has a handful of suggestions ... [Read More]

Annual bankruptcy filings on pace for lowest volume in 14 years

bankruptcy 1
Tuesday, Dec. 15, 2020, 04:49 PM
BHPH Report Staff
The American Bankruptcy Institute said filings are on pace for the lowest annual total since 2006, the year after the Bankruptcy Abuse Prevention and Consumer Protection Act of 2005 went into effect and placed new requirements on filers. But ABI ... [Read More]

Car-Mart unveils refreshed branding & tagline

new carmart logo for web
Thursday, Dec. 10, 2020, 04:25 PM
BHPH Report Staff
This week, America’s Car-Mart rolled out its new visual identity and tagline that the publicly traded buy-here, pay-here dealership company said will reaffirm its “unwavering commitment to its customers and communities.” Car-Mart’s new tagline is “Keeping You on the Road,” ... [Read More]

PODCAST: New NIADA CEO Bob Voltmann

podcast image
Tuesday, Dec. 8, 2020, 03:12 PM
BHPH Report Staff
Bob Voltmann participated in this episode of the Auto Remarketing Podcast during one of his first public appearances since becoming chief executive officer of the National Independent Automobile Dealers Association in late October. Voltmann shared with Cherokee Media Group senior ... [Read More]

Tricolor adds 3 to executive management team

new hire
Thursday, Dec. 3, 2020, 03:58 PM
BHPH Report Staff
Tricolor reinforced its management team on Thursday as the retailer that’s focused on Hispanic consumers named three new executives with chief in their title. The tech-enabled Community Development Financial Institution (CDFI) named Nick Brown as chief risk officer, Albert Hoover ... [Read More]

Byrider honors 15 operators during virtual annual convention

award winner
Thursday, Dec. 3, 2020, 03:56 PM
BHPH Report Staff
The company’s annual convention had to be virtual this year to accommodate safety precautions amid the COVID-19 pandemic, but Byrider still honored 15 different franchise store operators. The chain of buy-here, pay-here stores handed out Franchises of the Year Awards in ... [Read More]

Car-Mart reflects on efforts to salute cancer survivors, raise funds for ACS

car mart-Check-Presentation for web
Thursday, Nov. 19, 2020, 03:57 PM
BHPH Report Staff
October was a special month for America’s Car-Mart, and not just for the vehicles the buy-here, pay-here dealership chain retailed. The company spent the month highlighting associates and their family members and friends who have overcome cancer while also raising ... [Read More]

How Chicago BHPH dealer enjoyed ‘small miracle’ via TurboPass

Chicago car center for web
Monday, Nov. 16, 2020, 08:24 PM
BHPH Report Staff
A buy-here, pay-here operator with four locations in the Chicagoland area evidently enjoyed a “small miracle” with the aid of TurboPass. Earlier this year, Chicago Car Center began using TurboPass reports to streamline the verification process in all of its ... [Read More]
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