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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

Car-Mart’s newest goal: Helping youth soccer grow in Arkansas

Thursday, Jul. 17, 2025, 03:07 PM
BHPH Report Staff
America’s Car-Mart is now involved with a different kind of pitch; not one associated with shareholders nor vehicle buyers. The buy-here, pay-here dealership chain announced on Thursday that it’s one of the inaugural Youth Academy founding partners of Ozark United ... [Read More]

National Lenders adds F&I products to dealership offerings

dealership and couple
Thursday, Jul. 10, 2025, 02:13 PM
BHPH Report Staff
National Lenders General Agency has expanded its portfolio of dealership products. This week, the provider of collateral protection insurance (CPI) for independent dealers launched a full suite of retail F&I products designed to enhance profitability, customer satisfaction, and dealership performance. ... [Read More]

COMMENTARY: Having a compliant Fourth of July

fourth of july image
Thursday, Jul. 3, 2025, 11:27 AM
Steve Levine, Ignite Consulting Partners
Like just about everyone else, we love July 4th celebrations and honoring the birth of our great nation. Hotdogs, fireworks, apple pie, what’s there not to love? Over the years, we’ve seen lots of car dealers pull out all the ... [Read More]

NIADA Convention insight: Why current environment triggers memories of Cash for Clunkers

Tuesday, Jul. 1, 2025, 12:12 PM
Nick Zulovich, Senior Editor
Mark Strand, senior economist and senior director of industry insights at Cox Automotive, and Brent Carmichael, director of education at the National Independent Automobile Dealers Association, brought up an event that might have made veteran store owners shiver while generating ... [Read More]

PODCAST: Talking new approaches to sharpen collections in BHPH

Thursday, Jun. 26, 2025, 07:23 AM
BHPH Report Staff
Cherokee Media Group’s Nick Zulovich secured some time with Gene Daughtry of Auto Master Systems this week in Las Vegas during the annual convention hosted by the National Independent Automobile Dealers Association. Daughtry still travels nationwide regularly and has weekly ... [Read More]

COMMENTARY: The power of a strong ‘buy here’ process in automotive sales

Thursday, Jun. 19, 2025, 01:45 PM
Jeff Harmon, Automotive Reinsurance Concepts
In a retail environment where customers have endless choices and even more information, dealerships are finding it harder than ever to stand out. Competitive pricing and broad inventory are just table stakes in today’s market. What separates one store from ... [Read More]

COMMENTARY: Recession-proofing your dealership by focusing on customers, not fear

Details of upcoming repossession webinars from ARA & Weltman
Tuesday, Jun. 17, 2025, 01:09 PM
Tiger Okeley, Oak Motors
If you follow the news, you’ve probably heard a lot of negative talk lately about the health of the American economy. Tariff threats, trade wars, cuts in government spending, layoffs in both public and private sectors and investment market turmoil ... [Read More]

Buckeye Dealership Consulting rebrands as Buckeye Risk Services

Thursday, Jun. 12, 2025, 10:12 AM
Peter Salinas, Correspondent
Buckeye Dealership Consulting has rebranded as Buckeye Risk Services, a move that reflects the company’s evolution into a full-spectrum risk assessment and solutions organization serving multiple verticals while staying rooted in the automotive and finance ecosystems. Buckeye’s rebrand brings together ... [Read More]

Tricolor executes second securitization so far this year

Thursday, Jun. 12, 2025, 10:09 AM
BHPH Report Staff
Tricolor is continuing to leverage securitizations to have the resources it needs to specialize in the Hispanic and other underserved markets and operate 65 retail centers within 22 cities in Texas, California, Nevada, Arizona, New Mexico, and Illinois. This week, ... [Read More]

DealerCenter partners with Modives for insurance verification & monitoring

Tuesday, Jun. 10, 2025, 10:01 AM
BHPH Report Staff
Perhaps after their ability to maintain their monthly payments, the next most important characteristic independent and buy-here, pay-here dealers want to know about their customers is if they have valid car insurance. On Tuesday, Modives announced a partnership to embed ... [Read More]
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