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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

Verdict upheld against Texas BHPH dealer and why all operators need to pay attention

legal analysis
Tuesday, Jul. 31, 2018, 03:33 PM
Steve Levine, Ignite Consulting Partners
This one cuts close to home because the dealer in question is local to us at Ignite Consulting Partners, and I fear that a significant number of BHPH dealers are similarly vulnerable. And now, there is yet another case on ... [Read More]

Frazer finalizes integrations with AGORA and Textmaxx Pro

partnership
Monday, Jul. 23, 2018, 06:58 PM
BHPH Report Staff
Frazer Computing is making sure its dealer management system can help buy-here, pay-here dealerships with two critical functions — potentially selling parts of their portfolio as well as texting with their customers. Most recently, AGORA, a Texas-based provider of technology ... [Read More]

FLOCK Specialty Finance partners with Kennesaw State University to examine portfolio data and trends

Kennesaw state picture
Tuesday, Jul. 17, 2018, 02:41 PM
BHPH Report Staff
Specialty financing and associated portfolios certainly are far from elementary, which is why the topics are now going to be examined within the world of higher academics. FLOCK Specialty Finance has partnered with Kennesaw State University to create a new ... [Read More]

October BHPH conference set for Las Vegas

ken shilson for BHPH october show story
Thursday, Jul. 12, 2018, 03:14 PM
BHPH Report Staff
Operators can get some treats ahead of Halloween as the biggest buy-here, pay-here specific event of the year is headed back to Las Vegas. The NABD Buy-Here, Pay-Here Subprime Conference, powered by the National Independent Automobile Dealers Association, is set ... [Read More]

Halfway through 2018, bankruptcy filings down 3 percent

bankruptcy 1
Tuesday, Jul. 10, 2018, 01:32 PM
BHPH Report Staff
At the year’s halfway point, bankruptcy filings are down year-over-year, according to figures distributed by the American Bankruptcy Institute. Data provided by Epiq Systems showed total bankruptcy filings during the first six months of the year decreased 3 percent to ... [Read More]

4 store developments involving Car-Mart and DriveTime

drivetime in woodbridge for BHPH
Thursday, Jul. 5, 2018, 02:41 PM
BHPH Report Staff
America’s Car-Mart and DriveTime combined to make four moves involving their dealership network in four different states during the past month. DriveTime shared developments in connection with three locations, including the opening of a new dealership in Woodbridge, Va. DriveTime’s ... [Read More]

AGORA brings in Barry to oversee sales and Hudson to join board

executive boardroom
Tuesday, Jul. 3, 2018, 02:46 PM
BHPH Report Staff
AGORA, a Texas-based provider of technology solutions for the financial services industry, recently made two more moves to bolster its position as a platform for bulk portfolio transactions. Along with announcing that Chris Barry has become a part of the ... [Read More]

Tricolor names chief innovation officer

new hire
Thursday, Jun. 28, 2018, 03:08 PM
BHPH Report Staff
Tricolor, one of the nation’s largest used-vehicle retailers designed to serve Hispanic consumers, recently announced the addition of veteran financial services executive Jason Hutton as its chief innovation officer. Hutton, who will report directly to chief executive officer Daniel Chu, ... [Read More]

Alabama dealer receives NIADA and Cox Automotive Community Service Award

NIADA and Cox Automotive Community Service Award for website
Thursday, Jun. 21, 2018, 04:39 PM
BHPH Report Staff
As the National Independent Automobile Dealers Association revamps its Certified Master Dealer program, an Alabama operator was honored for doing more than just helping customers secure a vehicle. A&D Motors Inc., whose philanthropy has made a difference throughout its small ... [Read More]

NextGear Capital to deploy new auditing tool for dealers

auto finance pic 2
Thursday, Jun. 14, 2018, 03:33 PM
BHPH Report Staff
More dealer assistance is set to arrive this summer, especially for buy-here, pay-here operators who have to juggle the end-to-end process of finding inventory, reconditioning vehicles and finalizing deliveries. Stemming from dealer feedback to make a challenging audit process easier, ... [Read More]
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