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Lenders, forwarders & agents discuss repo bottlenecks
Wednesday, Jan. 28, 2026, 07:16 PM
In another of the Used Car Week 2025 panel discussions focused on repossessions and recoveries, AutoSquared.ai co-founder Bahador Rahimi led a conversation that included lenders, forwarders and agents. The group exchanged ideas about how industry firms can smooth the bottlenecks ... Listen Here
Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here

DBA International taps NABD to be education provider

news
Wednesday, Jan. 20, 2016, 07:35 PM
BHPH Report Staff
Coming on the heels of another successful educational boot camp for new and veteran operators, the National Alliance of Buy-Here, Pay-Here Dealers has become an Authorized Education Provider for DBA International, the nonprofit trade association that represents more than 575 ... [Read More]

5 improvements to NIADA member services website

hand using tablet
Thursday, Jan. 7, 2016, 06:08 PM
BHPH Report Staff
The National Independent Automobile Dealers Association made a major enhancement to the NIADA member services Web-based promotional platform. According to what NIADA officials indicated on Thursday, the enhancement not only can make it easier for the association's 15,000-plus members to ... [Read More]

NABD hosting final boot camp this weekend

more training
Tuesday, Jan. 5, 2016, 03:45 PM
BHPH Report Staff
If operators have been putting off their plans to participate in a BHPH Boot Camp hosted by the National Alliance of Buy-Here, Pay-Here Dealers, they might miss their opportunity completely. In a message to BHPH Report, NABD indicated its upcoming ... [Read More]

NIADA acquires Leedom & Associates assets

NIADA - leedom deal
Friday, Dec. 18, 2015, 02:45 PM
BHPH Report Staff
The National Independent Automobile Dealers Association became an even bigger organization on Friday as NIADA announced it has acquired the assets and operations of Sarasota, Fla.-based Leedom & Associates. Officials highlighted the transaction — which was concluded Monday — transfers ... [Read More]

CarHop’s credit reporting practices trigger $6.4M fine

carhop for bhph
Thursday, Dec. 17, 2015, 05:21 PM
BHPH Report Staff
Buy-here, pay-here operators who report their customers’ successful payments to a credit bureau should take note. Allegedly not completing the process correctly according to the Consumer Financial Protection Bureau cost BHPH chain CarHop more than $6 million in penalties. On ... [Read More]

J.D. Byrider honors 17 operators during annual awards program

Award
Monday, Dec. 7, 2015, 03:02 PM
BHPH Report Staff
J.D. Byrider recognized a total of 17 dealerships from 12 states as winners of the buy-here, pay-here store chain’s annual awards during its November convention in Orlando, Fla. The company highlighted that its Franchise of the Year winners were chosen in ... [Read More]

4 questions about potential Tax Refund Advance impact

hand with 50s
Thursday, Dec. 3, 2015, 02:35 PM
BHPH Report Staff
Just before Thanksgiving, Tax Max highlighted a development that could positively impact buy-here, pay-here operators. After four years on the shelf, the banking industry has revived the Tax Refund Advance for 2016. To help BHPH dealers take advantage of this ... [Read More]

Tax Refund Advances are back in 2016

Tax refund stock image
Tuesday, Nov. 24, 2015, 02:45 PM
Chip Wiley, Tax Refund Services
Here’s some good news for buy-here, pay-here dealers going into Thanksgiving celebrations. After four years on the shelf, the banking industry has revived the Tax Refund Advance for 2016. This development means that much needed funds are expected to be ... [Read More]

3 steps to protect customers’ information

sales agreement 2
Friday, Nov. 13, 2015, 04:52 PM
Steve Levine, Sigma Payment Solutions
Too often dealers focus on technology tools and forget about the basic “best practices” that can make or break the business.  When it comes to the obligation to protect a customer’s personal information, it’s the failure to pay attention to ... [Read More]

Attendees cheer NABD for latest conference

shutterstock_162848774
Tuesday, Nov. 10, 2015, 09:24 PM
BHPH Report Staff
The National Alliance of Buy-Here, Pay-Here Dealers gathered feedback from nine attendees who came to its East Coast Conference last week in Orlando, Fla., that focused on best practices and compliance. Perhaps one comment from an operator in Indiana summarized ... [Read More]

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