Most of us have spent time over our careers avoiding complaints. We have come into the office in the morning hoping there were no hot issues on our desk, and that the phone would not start ringing immediately. We might ... [Read More]

— Its been an award-winning year for Inilex, a provider of intelligent telemetry solutions for vehicles. Inilex was recently named a finalist in the prestigious Arizona Governor’s Celebration of Innovation award, in which companies are selected for propelling Arizona to ... [Read More]

Ron DuBord possesses a unique marketing hook when he pulls into a buy-here, pay-here dealership during his travels as a field sales representative for Spireon, one of the industry’s GPS tracking providers. DuBord has been the centerpiece of the “Where’s ... [Read More]

The Sam Swope Automotive Group is the largest dealer group in Kentucky with 17 franchises in Louisville and another seven dealerships in Elizabethtown, Radcliff, Richmond and Lexington. While it might not seem like it at first glance with so much ... [Read More]

Just before Thanksgiving arrives and the holiday season cranks up in earnest, the National Alliance of Buy-Here, Pay-Here Dealers is giving veteran operators as well as professionals who want to close 2014 by learning more about the industry the chance ... [Read More]

A recent New York Times story painted an unflattering picture of technology so critical to buy-here, pay-here operators nowadays — GPS and starter interrupt devices. The feature also described pending litigation involving devices manufactured by one of the industry’s top ... [Read More]

Compliance technology provider SecureClose wrapped up AutoStar Solutions’ seventh annual Innovate conference on Wednesday with a list of 10 recommendations for how to significantly decrease risk from lawsuits and government actions pertaining to the F&I closing process. Brent Chavez and ... [Read More]

Rick Hackett, former assistant director at the Consumer Financial Protection Bureau and current partner at Hudson Cook, told the crowd of more than 600 attendees at AutoStar Solutions’ seventh annual Innovate conference the four areas of auto lending he believes ... [Read More]

As AutoStar Solutions opened its seventh annual Innovate conference on Monday by highlighting six of the top new capabilities of its new DMS — Fusion 2 or F2 — president and chief executive officer Allen Dobbins explained how buy-here, pay-here ... [Read More]

Thanks to the power of the Internet and regulatory zeal for them, consumer complaints boast a shelf life that’s more on par with red wine than red roses. Disagree? Consider this story Terry O’Loughlin shared earlier this year. O’Loughlin, now ... [Read More]