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SPONSORED EPISODE: Greenville Auto Auction Celebrates 16 Years—A look back and a look ahead
On this sponsored episode of the Auto Remarketing Podcast, Bill Zadeits visits with Billy Willis and Kevin Stallings of Greenville Auto Auction. The auction celebrates 16 years in early September, and the guys talk about the history of the sale, ... Listen Here
Wide-ranging car-business conversation with Lotlinx chairman and CEO Len Short
Lotlinx chairman and CEO Len Short firmly believes car dealers are the most resilient operators in any business. During this episode of the Auto Remarketing Podcast, Short explained why he is anticipating dealers showing that resilience again because it’s needed ... Listen Here
Path to delivering education in Spanish with Ignite Dealer Compliance Group
Steve Levine has dozens of dealer clients with Spanish as their native language. Those dealers also have hundreds of Hispanic customers who cannot speak or understand English. To fill compliance and training gaps created by language challenges, the owner of ... Listen Here

Ongoing adjustments, adoption of GPS impacting Car-Mart charge-offs & losses

car-mart image for bhph
Nick Zulovich, Editor
Perhaps the most recent quarterly performance by America’s Car-Mart shows that GPS technology cannot singlehandedly improve charge-offs and credit losses for buy-here, pay-here operators. During a quarter where retail sales and revenue improved, Car-Mart executives said they were “very disappointed” ... [Read More]

What CFPB electronic closings study means for auto finance

phone and laptop
Steve Levine, SecureClose
Transparency. Education. Information. Repeat. Unless you’ve been living under a rock, it’s pretty clear that the Consumer Financial Protection Bureau expects consumers to receive these things from their financial service providers. Earlier this month, the CFPB once again demonstrated this ... [Read More]

J.D. Byrider opens 2nd Richmond franchise

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BHPH Report Staff
Buy-here, pay-here dealership group J.D. Byrider announced this week it has opened its second franchise in Virginia’s capital of Richmond. This marks the sixth J.D. Byrider store in Virginia, and it is the second Virginia dealership for franchisee Craig Baker, ... [Read More]

Spots filling quickly for upcoming NABD Boot Camp

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BHPH Report Staff
If you’re a relatively new operator who has never participated in a 20-group style meeting or a veteran dealer who is looking for a fresh collection of professionals to gather ideas, the National Alliance of Buy-Here, Pay-Here Dealers is hosting ... [Read More]

Car-Mart adjusts dealership addition plans by opening Georgia store

rows of cars 6
BHPH Report Staff
When America's Car-Mart closed its fiscal year back at the end of April, the buy-here, pay-here dealership chain initially expected to expand its footprint in Missouri. Instead, Car-Mart broadened its presence elsewhere in the Southeast this week with its seventh ... [Read More]

3 steps to solidify customer complaint response strategy

complaint department
BHPH Report Staff
Especially in these times of intensive regulator oversite, Automotive Compliance Consultants president Terry Dortch insisted that how your buy-here, pay-here dealership responds to customer complaints often determines whether the store’s good name gets blemished or a lawsuit results. Viewed proactively, ... [Read More]

DealerSocket sets time to unveil merged DMS solution

car lot 4
Nick Zulovich, Editor
Buy-here, pay-here dealers who use FEX DMS or AutoStar Solutions and have questions about their store software platforms now that they're both owned by DealerSocket have the opportunity to see how the company’s future single dealer management system is going ... [Read More]

Skypatrol enhances DMS integration to automate messages to defaulted contract holders

Person with iPhone
BHPH Report Staff
GPS tracking solutions provider Skypatrol released what it’s calling a time-saving solution for batch communications to customers in your related finance company portfolio who are behind on making their installment payments. Skypatrol highlighted its AutoBatch for DMS can give buy-here, ... [Read More]

Yearly bankruptcy total still on track to hit 800K

gavel and money
BHPH Report Staff
There might be less potential buyers coming to your buy-here, pay-here dealership — or current customers in your related finance company’s portfolio — who filed bankruptcy at some point since January. The American Bankruptcy Institute said that total bankruptcy filings ... [Read More]

10 questions BHPH dealers should ask in light of CFPB’s latest rule

regulation and compliance puzzle
BHPH Report Staff
The Consumer Financial Protection Bureau issuance of the larger participant rule last month came as little surprise to much of the industry. But SecureClose chief legal officer Steve Levine said many buy-here, pay-here dealers and other finance companies may not ... [Read More]

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