NAPA, Calif. -

Vehicle service contract provider AUL Corp. recently launched an upgrade to its Web system for its agents, dealers and repair facilities — an E-Claims portal.

Through the AUL website, repair facilities can access E-Claims and submit claims quickly and easily 24/7. During AUL business hours, officials indicated claims are routed directly into a queue for rapid response from claims adjusters.

Through AUL's new E-Claims system, the company highlighted repair centers will have complete visibility into the status of their claim as well as when claims are paid.

“We surveyed our dealers and agents to incorporate their ideas into this initiative,” AUL claims manager Frank Pfister said. “One key word for the service adviser is flexibility, and this allows the adviser to enter claims while being free for greeting and assisting customers in the service drive as needed."

AUL stressed that it has made several investments in technology and is implementing E-Claims as part of a series of enhancements for their dealers and agents.

Along with E-Claims, AUL is installing a new phone system to increase efficiency and improve call quality. AUL pointed out that it remains one of the few companies that eschew a phone tree and have a live person answering each call to provide personalized and friendly service to customers.

“Ease of use and flexibility for the user were at the top of our goals and dealers who have tested the program have been very pleased,” AUL chief information officer Suman Nair said. "It enhances our web presence and integrates with all of our other platforms creating a seamless solution.”

For more details, go to www.aulcorp.com.