Resolvion has a new chief operating officer.

On Tuesday, the repossession management company announced that it has appointed Darren Stavely as its COO.

With more than 20 years of experience in operations, finance, and customer service, Resolvion highlighted that Stavely brings a wealth of expertise in optimizing performance, enhancing customer experience, and implementing process improvements.

Resolvion said those are key elements that will help elevate its recovery performance and strengthen its market position.

Stavely’s career spans leadership roles in repossession, financial services, and call center management, with a track record of transforming operational efficiency. Most recently, he served as vice president of operations at Corpay where he led shared services, call center operations, and process automation efforts.

Prior to his role at Corpay, Stavely served as senior vice president and general manager of operations at Primeritus Financial Services, where he spearheaded initiatives that improved client results significantly. His ability to drive measurable results will be instrumental in advancing Resolvion’s operational strategy.

Resolvion CEO Mike Thomas expressed confidence in Stavely’s ability to lead the company into its next phase of growth.

“I’ve had the privilege of working with Darren in the past and have witnessed firsthand his exceptional ability to optimize call center performance, streamline operations, and deliver outstanding results,” Thomas said in a news release. “His leadership comes at a pivotal time as we focus on improving recovery performance for our clients. Darren’s expertise in process improvement, workforce optimization, and customer experience will be key to driving innovation and reinforcing Resolvion’s position as a premier repossession management partner in the industry.”

Stavely said, “I am excited to join Resolvion and build on its reputation for excellence.

“The repossession industry is evolving, and there is tremendous opportunity to leverage data, technology, and operational best practices to maximize recovery performance. I look forward to working with the talented team at Resolvion to enhance service delivery, drive operational improvements, and create value for our clients,” Stavely went on to say.