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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

Launcher boosts LOS with enhanced access to The Work Number

approve
Friday, Sep. 30, 2022, 02:29 PM
SubPrime Auto Finance News Staff
For the second time in September, Launcher enhanced its technology geared to streamline originations via collaboration with an industry partner. After earlier boosting integrated access to CARFAX Vehicle History Reports, this week the company announced an expanded integration of Launcher’s ... [Read More]

RISC waiving fees for repo agents in Florida

latest news
Thursday, Sep. 29, 2022, 05:36 PM
SubPrime Auto Finance News Staff
Hurricane Ian made landfall on Wednesday near Cayo Costa, Fla., which is just south of RISC’s corporate headquarters in the Sunshine State. In response to the impact caused by the destructive storm, RISC said on Thursday that the company is ... [Read More]

Resource Hub

Best Practices, Ideas, and Tools for Business

The Dealer’s Guide to Smarter GPS Tracking

A Buyer’s Guide for Independent Dealer, BHPH, and Auto Finance Leaders Reducing Risk, Unlocking Opportunity Independent dealers and finance companies...
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Used Car Turn Vendor Management Checklist

Vehicles touch multiple vendors before they ever hit the lot, and when approvals, communication, and invoices are scattered, delays are...
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4 banking associations & 3 business groups unite to sue CFPB

CFPB building
Thursday, Sep. 29, 2022, 03:09 PM
Nick Zulovich, Senior Editor
The banking industry basically told the Consumer Financial Protection Bureau: “We’ll see you in court.” Four banking associations, plus the U.S. Chamber of Commerce and two other business-driven organizations in the Lone Star State, filed a lawsuit in the Eastern ... [Read More]

PODCAST: More from compliance expert Randy Henrick about Safeguards Rule

ARPodcast800x495
Thursday, Sep. 29, 2022, 01:33 PM
SubPrime Auto Finance News Staff
Dealer compliance expert Randy Henrick acknowledged moderate surprise that the Federal Trade Commission didn’t delay December implementation of the revamped Safeguards Rule even as industry associations and a fellow government agency recommended it. In this episode of the Auto Remarketing ... [Read More]

Ignite Consulting Partners explains why door knocking can be risky business

door knocking
Wednesday, Sep. 28, 2022, 03:54 PM
SubPrime Auto Finance News Staff
Through a recent installment of its tip of the week, Ignite Consulting Partners tackled a strategy that some collections departments might use to kickstart stalled efforts to find and reach their delinquent account holders. Perhaps the opposite of text messaging, ... [Read More]

DDI Technology enters electronic lien & title market in West Virginia

west virginia sign
Wednesday, Sep. 28, 2022, 03:35 PM
SubPrime Auto Finance News Staff
Last week, DDI Technology said it expanded its corporate offices to handle more work. This week, the electronic lien and title technology firm and a subsidiary of IAA, showed the reason for that move, expanding of its electronic lien and ... [Read More]

F&I Sentinel hires 2 software engineers to reinforce compliance software

new hire
Wednesday, Sep. 28, 2022, 03:20 PM
SubPrime Auto Finance News Staff
F&I Sentinel might have its platform based in the cloud, the service provider is making sure it has the human resources it needs to function correctly. This week, F&I Sentinel announced the addition of experienced software engineers Ryan McCauley and ... [Read More]

Fitch, KBRA, S&P project short-term auto ABS & US economic performance

bar-chart
Tuesday, Sep. 27, 2022, 03:04 PM
Nick Zulovich, Senior Editor
Fitch Ratings, Kroll Bond Rating Agency (KBRA) and S&P Global Ratings each shared their data and projections about auto delinquencies, the securitization market and the general U.S. economy through separate reports and news releases distributed in recent days. Before getting ... [Read More]

Massachusetts AG suing franchised store over discriminatory F&I practices

legal analysis
Monday, Sep. 26, 2022, 02:23 PM
SubPrime Auto Finance News Staff
Massachusetts attorney general Maura Healey made another move involving the automotive space last week, alleging more misdeeds involving how vehicles are financed. Healey’s office is suing a Haverhill, Mass., franchised dealership for engaging in what the AG called unfair, deceptive, ... [Read More]

DDI Technology expands corporate office to handle more electronic title work

news pic
Friday, Sep. 23, 2022, 01:22 PM
SubPrime Auto Finance News Staff
DDI Technology literally now has more room to maneuver. This week, the electronic lien and title technology firm and a subsidiary of IAA announced the grand opening of its newly expanded corporate offices in Irmo, S.C. Now with 35% more ... [Read More]
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