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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

National Auto Care adds experts on fixed ops & profit participation

new hire 2
Monday, Apr. 5, 2021, 03:18 PM
SubPrime Auto Finance News Staff
With at least one store owner praising the actions, National Auto Care (NAC) reinforced its team with experts focused on two areas of great interest to dealerships: profits and training. The F&I product provider announced the addition of two key ... [Read More]

RoadVantage names new president, sales leader

roadvantage execs for web
Monday, Apr. 5, 2021, 03:17 PM
SubPrime Auto Finance News Staff
To achieve the flexibility required for what the F&I provider described as its next level of expansion, RoadVantage announced leadership restructuring on Friday with two executives moves. The first move made by RoadVantage was adding industry veteran Bob Corbin as ... [Read More]

PODCAST: Incoming APCO Holdings CEO on job preparation and F&I landscape

podcast image
Thursday, Apr. 1, 2021, 06:31 PM
SubPrime Auto Finance News Staff
Soon after he was named the incoming chief executive officer of APCO Holdings, Scot Eisenfelder joined the Auto Remarketing Podcast to share how his previous professional stops at places such as AutoNation and Reynolds and Reynolds prepared him for the ... [Read More]

Upcoming free ARA webinar to discuss intricacies of recovery litigation

legal analysis
Thursday, Apr. 1, 2021, 06:26 PM
SubPrime Auto Finance News Staff
The American Recovery Association is hosting a free webinar focused on recovery litigation. Patrick Newman and Tal Bakke of Bassford Remele intend to delve into several topics, including consumer notice and waiver issues as well as contractual provisions to consider ... [Read More]

Edmunds: Q1 down payments & amount financed rise for used & new

calculator plus money_1468060688
Thursday, Apr. 1, 2021, 03:47 PM
SubPrime Auto Finance News Staff
Within hours of it being announced that CarMax was poised to acquire full ownership of the firm, Edmunds shared its first-quarter used-vehicle financing data, highlighting increases in both average down payments and total amount financed. Edmunds reported that the average ... [Read More]

Payix finalizes new payment processing agreement

woman-on-phone
Wednesday, Mar. 31, 2021, 03:51 PM
SubPrime Auto Finance News Staff
Finance company managers might do a little “happy dance” when they can establish a direct payment pipeline between the company and their contract holders. Payix finalized a payment processing agreement this week that might be worth a rhythmic reaction, too. Payix ... [Read More]

USEA invests in next-generation contact center solution

cloud computing
Wednesday, Mar. 31, 2021, 03:48 PM
SubPrime Auto Finance News Staff
US Equity Advantage (USEA) is looking to ensure its technological infrastructure can meet the demands triggered by the company’s aggressive expectations. In a move the company said will enrich the customer experience, improve efficiencies and allow it to scale quickly ... [Read More]

13 states that soon might be ripe for first repossession harvest of year

auto financing
Wednesday, Mar. 31, 2021, 03:37 PM
SubPrime Auto Finance News Staff
Oftentimes, it can take plants at least 60 to 90 days to germinate, grow and produce flowers, fruit or vegetables. Now that it’s springtime, the 13 states with the highest rates of 30-day delinquency at the close of 2020 soon ... [Read More]

Overall credit availability improves in February, paced by captives

dealertrack february chart for web
Tuesday, Mar. 30, 2021, 02:44 PM
SubPrime Auto Finance News Staff
The Dealertrack Credit Availability Index showed overall improvement in February. But when Cox Automotive looked closer at the segments that often cater to consumers with less-than-prime credit, the trends differed a bit. Analysts reported that credit availability increased in February ... [Read More]

Acting FTC chair outlines new rulemaking group

acting ftc chair for web
Sunday, Mar. 28, 2021, 02:16 PM
SubPrime Auto Finance News Staff
The acting leader of the Federal Trade Commission isn’t sitting idle, either, putting actions into motion similar to her counterpart at the Consumer Financial Protection Bureau. Last week, chairwoman Rebecca Kelly Slaughter announced the creation of a new rulemaking group ... [Read More]
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