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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

How short some households are at meeting monthly obligations because of COVID-19

paying bills
Wednesday, Nov. 18, 2020, 04:53 PM
SubPrime Auto Finance News Staff
The most recent TransUnion financial hardship survey conducted in late October pinpointed how short of funds individuals and families financially impacted by the pandemic are toward meeting their monthly obligations. According to the online survey of 3,100 adults conducted by ... [Read More]

StoneEagle F&I secures majority investment from Battery Ventures

stone eagle for web
Wednesday, Nov. 18, 2020, 04:44 PM
SubPrime Auto Finance News Staff
StoneEagle F&I sees Battery Ventures as more than just a funding source. The F&I provider for metrics reporting, menu sales tools and product administration solutions recently received a majority investment from the global technology-focused investment firm. StoneEagle F&I chief executive ... [Read More]

Resource Hub

Best Practices, Ideas, and Tools for Business

The Dealer’s Guide to Smarter GPS Tracking

A Buyer’s Guide for Independent Dealer, BHPH, and Auto Finance Leaders Reducing Risk, Unlocking Opportunity Independent dealers and finance companies...
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Used Car Turn Vendor Management Checklist

Vehicles touch multiple vendors before they ever hit the lot, and when approvals, communication, and invoices are scattered, delays are...
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Auto defaults climb for fourth straight month

money-key
Wednesday, Nov. 18, 2020, 04:41 PM
SubPrime Auto Finance News Staff
As contract extensions and other accommodations by finance companies continue to expire, auto defaults continue to rise. According to data through October released by S&P Dow Jones Indices and Experian, auto defaults now have climbed for four consecutive months after ... [Read More]

S&P Global Ratings spots diverging patterns within contract extensions

cash and coronavirus
Monday, Nov. 16, 2020, 03:20 PM
SubPrime Auto Finance News Staff
S&P Global Ratings spotted yet another difference between the prime and subprime auto finance segments. In September, analysts discovered new extension rates between U.S. prime and subprime auto loan asset-backed securities (ABS) diverged. For public shelves with 17 issuers, S&P ... [Read More]

APCO Holdings elevates Meinert to vice president of human resources

Crystal-Meinert for web
Monday, Nov. 16, 2020, 03:19 PM
SubPrime Auto Finance News Staff
Last week, APCO Holdings announced that Crystal Meinert has been promoted to vice president of human resources for the provider and administrator of F&I products and home to the EasyCare, GWC Warranty and MemberCare brands In her new role as ... [Read More]

FTC begins sending refunds to consumers harmed by NY Honda dealer

FTC picture
Friday, Nov. 13, 2020, 04:08 PM
SubPrime Auto Finance News Staff
The Federal Trade Commission announced this week that the regulator began to send refunds totaling nearly $1.5 million to individuals who were affected by allegedly unlawful financing and sales practices by Bronx Honda. The actions stem from a settlement reached ... [Read More]

Global survey highlights top 18 things people leave in their vehicles

dirty car interior
Wednesday, Nov. 11, 2020, 07:09 PM
SubPrime Auto Finance News Staff
End of Tenancy Cleaning — a service provider based in the United Kingdom — recently surveyed 3,230 people from across the globe, asking them, “What are some of the grossest things you have had in your car that you may ... [Read More]

TransUnion pinpoints depth of COVID-19 impact on originations

news pic
Wednesday, Nov. 11, 2020, 04:58 PM
SubPrime Auto Finance News Staff
A TransUnion financial hardship survey in late October showed that more than half of Americans — 54% to be exact — said they have been financially impacted by the COVID-19 pandemic. And TransUnion’s origination data for both auto financing and ... [Read More]

COMMENTARY: What dealer compliance will look like in a Biden administration

Joe Biden picture
Tuesday, Nov. 10, 2020, 10:00 AM
Randy Henrick, Ignite Consulting Partners
Joe Biden’s victory likely will usher in a new era of consumer protection and compliance challenges for auto dealers.  Four out of the five Federal Trade Commission (FTC) Commissioners will have their terms expire during the Biden Administration.  President-Elect Biden ... [Read More]

CFPB enters complicated consent order with auto-finance payment firm

money-stack
Thursday, Nov. 5, 2020, 06:24 PM
SubPrime Auto Finance News Staff
A firm that was supposed to pull funds from contract holders’ bank accounts and deliver the money to auto-finance companies entered into a consent order with the Consumer Financial Protection Bureau this week. And in a twist, the penalties levied ... [Read More]
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