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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

Protective Asset Protection modifies retro programs to help dealers

Rick Kurtz protective asset protection for web
Thursday, Aug. 13, 2020, 07:09 PM
SubPrime Auto Finance News Staff
Protective Asset Protection made another move this week aimed at helping dealerships during COVID-19. After rolling out online training this spring, the provider of F&I programs, services and dealer owned warranty company programs announced an update to its retrospective (retro) ... [Read More]

PODCAST: Updated 2020 predictions with John Pappanastos of EFG Companies

John and EFG for web
Thursday, Aug. 13, 2020, 01:42 PM
SubPrime Auto Finance News Staff
EFG Companies president and chief executive officer John Pappanastos returned to the Auto Remarketing Podcast to elaborate about the company’s updated 2020 predictions for the retail automotive and F&I market. As the U.S. economy experiences the pandemic-driven downturn, EFG predicts ... [Read More]

Resource Hub

Best Practices, Ideas, and Tools for Business

The Dealer’s Guide to Smarter GPS Tracking

A Buyer’s Guide for Independent Dealer, BHPH, and Auto Finance Leaders Reducing Risk, Unlocking Opportunity Independent dealers and finance companies...
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Used Car Turn Vendor Management Checklist

Vehicles touch multiple vendors before they ever hit the lot, and when approvals, communication, and invoices are scattered, delays are...
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NARS rescheduled again; now moved to April

latest news
Wednesday, Aug. 12, 2020, 03:55 PM
SubPrime Auto Finance News Staff
The American Recovery Association (ARA) has rescheduled the North American Repossessors Summit (NARS) for the second time because of the ongoing COVID-19 pandemic. According to a message distributed this week, the NARS committee shifted its event that had been on ... [Read More]

PossibleNOW marks 20th anniversary with donation to Feeding America

news pic
Wednesday, Aug. 12, 2020, 03:49 PM
SubPrime Auto Finance News Staff
Part of PossibleNOW’s 20-year anniversary celebration includes a donation to a well-known charity aimed helping people with little or nothing to eat. The provider of customer insights, enterprise consent and preference management solutions, and direct marketing compliance, announced it agreed ... [Read More]

APCO Holdings taps board member for senior executive role

Scot-Eisenfelder for web
Wednesday, Aug. 12, 2020, 03:42 PM
SubPrime Auto Finance News Staff
An independent member of APCO Holding's board of directors now is taking on an executive role for the provider and administrator of F&I products and home to the EasyCare and GWC Warranty brands. According to a news release, APCO Holdings ... [Read More]

20 US subprime auto ABS transactions stay on CreditWatch negative

calculator plus money_1468060688
Tuesday, Aug. 11, 2020, 02:34 PM
SubPrime Auto Finance News Staff
The investment community is maintaining close observations on subprime auto financing. S&P Global Ratings on Monday said that its ratings on 27 classes from 20 U.S. subprime auto ABS transactions will remain on CreditWatch, where they were placed with negative ... [Read More]

NAE/NWAN partners with Ultimar to promote interior and exterior surface protection

nae nwan ultimar for web
Friday, Aug. 7, 2020, 02:27 PM
SubPrime Auto Finance News Staff
National Automotive Experts and NWAN (NAE/NWAN) finalized a partnership with Ultimar this week. The companies explained the partnership allows NAE/NWAN to provide direct manufacturer access to Ultimar’s interior and exterior surface protection product technologies. NAE/NWAN said Ultimar and the entire ... [Read More]

Constant launches fintech solution geared for servicing after modifications

constant for web
Friday, Aug. 7, 2020, 02:26 PM
SubPrime Auto Finance News Staff
Fintech and automated loss mitigation provider Constant rolled out an enhancement to its solution aimed at helping finance companies limit delinquencies and charge-offs as they navigate through modifications offered because of the coronavirus pandemic. The company launched AutoCare, a module ... [Read More]

COMMENTARY: How COVID-19 has re-written the auto-finance playbook, possibly forever

auto financing
Thursday, Aug. 6, 2020, 02:51 PM
Jim Houston, J.D. Power
Auto dealers around the country have embraced the unthinkable during the COVID-19 pandemic. They are now offering online sales. Roughly 85% of General Motors dealers were signed up to offer the manufacturer’s “Shop Click Drive” e-commerce program by May of ... [Read More]

7 groups caution lawmakers about possible ramifications of credit reporting prohibition during COVID-19

credit report
Wednesday, Aug. 5, 2020, 03:30 PM
SubPrime Auto Finance News Staff
The coronavirus pandemic certainly has disrupted so many parts of finance-company operations. But a group of seven industry organizations, including the American Financial Services Association, is urging federal lawmakers to make sure the pandemic impact doesn’t spread to one of ... [Read More]
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