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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

Servicing Solutions and MBSi partner to enhance recoveries

partnership
Wednesday, Jan. 2, 2019, 04:15 PM
SubPrime Auto Finance News Staff
Two recovery industry providers aligned before 2018 to benefit their finance company clients. MBSi Corp., a member of the Automotive Intelligence Council and provider of repossession assignment software and vendor compliance solutions, and Servicing Solutions, an organization specializing in primary ... [Read More]

ARA details life insurance opportunity and upcoming membership deadline

latest news
Wednesday, Jan. 2, 2019, 04:13 PM
SubPrime Auto Finance News Staff
Members of the American Recovery Association (ARA) can leverage a new opportunity in 2019. ARA, in partnership with Harding Brooks Insurance Agency, announced the newest benefit of the ARA membership and what the association believes is the first of its ... [Read More]

GWC Warranty names product strategy manager

new hire
Wednesday, Jan. 2, 2019, 04:11 PM
SubPrime Auto Finance News Staff
GWC Warranty is opening 2019 with a reinforced staff to highlight its used-vehicle service contracts sold through dealers. The company recently announced the addition of Andrew Huber as its new product strategy manager. As a member of the marketing department, ... [Read More]

Ally Financial targets holiday help in 5 states

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Friday, Dec. 14, 2018, 02:19 PM
SubPrime Auto Finance News Staff
Ally Financial specifically targeted locations in Florida, North Carolina, California, Michigan and New Jersey where its holiday cheer could be most impactful. The finance company is showing its appreciation for its dealer customers this holiday season with a series of ... [Read More]

From the editor: Top 10 stories of 2018 show ongoing regulatory impact on auto financing

nzulovich2
Thursday, Dec. 13, 2018, 08:36 PM
Nick Zulovich, Senior Editor
With SubPrime Auto Finance News wrapping up its online endeavors for the year on Friday, it presented the opportunity to delve into the metrics of our website activity, using the capabilities of Google Analytics to uncover what you the reader ... [Read More]

Pegasystems consumer survey reiterates 3 hurdles about extended warranties

man-driving
Thursday, Dec. 13, 2018, 03:28 PM
SubPrime Auto Finance News Staff
Pegasystems revealed results of a consumer study about extended vehicle warranties that likely reinforce the value proposition finance managers present to their customers, but also probably reiterate store frustrations over sales penetration rates for these products not being higher. Pegasystems, ... [Read More]

20 states finish Q3 with 30-day delinquency rate above 2 percent

latest news
Wednesday, Dec. 12, 2018, 05:01 PM
SubPrime Auto Finance News Staff
If contract holders already were 30 days behind on their installment payment when Halloween arrived, they now might be up for repossession, especially in the 20 states that Experian identified as having a 30-day delinquency rate above 2 percent at ... [Read More]

Intimate dialogue begins involving NAFCU and CFPB

compliance pic
Wednesday, Dec. 12, 2018, 05:00 PM
SubPrime Auto Finance News Staff
In an age where so much communication now occurs via email or an even faster text message, a hand-delivered letter from an industry association quickly generated a phone call from the new director of the Consumer Financial Protection Bureau. That ... [Read More]

TransUnion sees subprime climb in 2019 but still below pre-recession level

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Wednesday, Dec. 12, 2018, 04:58 PM
SubPrime Auto Finance News Staff
TransUnion’s 2019 consumer credit forecast includes a projected rise in subprime financing as a part of all of auto financing originated next year.   However, the predicted rise still is expected to come in below the volume of subprime financing ... [Read More]

KAR consolidates management team of RDN and Clearplan

executive boardroom
Tuesday, Dec. 11, 2018, 04:29 PM
SubPrime Auto Finance News Staff
More details arrived on Tuesday from KAR Auction Services with regard to its presence in the repossession and recovery spaces. According to a news release, KAR announced a consolidated management team for its software as a service businesses Recovery Database ... [Read More]
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