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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

With Fed still seeing growth at ‘solid pace,’ Fitch expects credit deterioration

Tuesday, Apr. 22, 2025, 10:12 PM
SubPrime Auto Finance News Staff
Fitch Ratings predicted on Friday that the Federal Reserve likely won’t trim interest rates again until the fourth quarter, while U.S. credit trends are likely to deteriorate during the second half of the year. And on Tuesday, Fed Governor Adriana ... [Read More]

PODCAST: Meet the Metreys, a father-son pair deeply involved in auto compliance

Tuesday, Apr. 22, 2025, 09:29 AM
SubPrime Auto Finance News Staff
There are scores of examples in automotive where the parent handed over the family business to a son or daughter or they followed the same professional path. Auctions, dealerships, and service centers come to mind. But what about the legal ... [Read More]

6 benefits from MVTRAC-RISC partnership

partnership picture
Monday, Apr. 21, 2025, 10:37 AM
SubPrime Auto Finance News Staff
MVTRAC and Recovery Industry Services Company (RISC) highlighted six benefits of their partnership designed to streamline workflows, reduce administrative overhead, and cultivate a compliant and effective network of repossession agents. Among the key automations and workflow efficiencies are: — Insurance ... [Read More]

ARA & RDN partner to address top 10 software issues impacting agents & vendors

Monday, Apr. 21, 2025, 10:37 AM
SubPrime Auto Finance News Staff
As the organization gets set to host the North American Repossessors Summit this week in Orlando, Fla., the American Recovery Association (ARA) announced a partnership with Recovery Database Network (RDN). According to a news release, RDN vice president John Sibbitt ... [Read More]

LegalShield: Consumers might be approaching ‘breaking point’

Thursday, Apr. 17, 2025, 10:31 AM
SubPrime Auto Finance News Staff
Please excuse comparisons back to the pandemic, but it’s the reference point LegalShield used to explain its latest research findings about consumer finances and bankruptcy. LegalShield reported on Wednesday that bankruptcy inquiries surged in the first quarter to their highest ... [Read More]

COMMENTARY: Why lenders should rethink their repossession & recovery process

Wednesday, Apr. 16, 2025, 12:27 PM
Amanda Fields, van Wagenen
In today’s economy, auto loan delinquencies are rising, leading to an increase in vehicle repossessions. However, many lenders fail to recognize a critical opportunity in the repossession process: recovering funds through the borrower’s existing insurance policy. Without an efficient strategy ... [Read More]

Carleton explains add-on interest versus simple interest

interest rate picture new
Wednesday, Apr. 16, 2025, 10:49 AM
SubPrime Auto Finance News Staff
Experts at Carleton acknowledged calculating add-on interest isn’t as prevalent as it once was with finance companies and other lenders using simple-interest calculations more often nowadays. However, to help companies keep their calculations straight, Carleton recently offered guidance so managers ... [Read More]

Third commissioner confirmed at FTC

FTC sends annual report to CFPB recapping activities regarding financial acts
Wednesday, Apr. 16, 2025, 10:45 AM
SubPrime Auto Finance News Staff
There are now three commissioners on staff at the Federal Trade Commission. Last week, the Senate confirmed Mark Meador as an FTC commissioner to serve a term that will expire on Sept. 25, 2031. That brings the active commissioner number ... [Read More]

Auto caught in crossfire of Trump optimism & sagging consumer sentiment

Tuesday, Apr. 15, 2025, 10:27 AM
Nick Zulovich, Senior Editor
While President Trump has high hopes for the economic future, it might now be challenging getting vehicles delivered and contracts booked. Why? Perhaps it’s because the industry is facing plenty of consumer headwinds, including what Cox Automotive chief economist Jonathan ... [Read More]

Why credit access reached highest level in 28 months

Monday, Apr. 14, 2025, 11:19 AM
SubPrime Auto Finance News Staff
Anecdotal conversations that Cherokee Media Group shared with Auto Intel Summit attendees last week generally indicated that dealers and lenders are not having too much trouble getting potential vehicle buyers the financing they need to take delivery. The newest Dealertrack ... [Read More]
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