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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

CFPB now seeking industry feedback on operational effectiveness

board-room_4
Thursday, Jan. 18, 2018, 03:37 PM
Nick Zulovich, Senior Editor
While a consumer advocate in a note to SubPrime Auto Finance News called the action “an insane development,” industry representatives cheered the request by the acting director of the Consumer Financial Protection Bureau for evidence of the regulator’s effectiveness. On ... [Read More]

MBSi welcomes Fountaine as director of business development

news update
Wednesday, Jan. 17, 2018, 04:44 PM
SubPrime Auto Finance News Staff
MBSi Corp. welcomed a top executive from another firm in the recovery industry to its company team this week. MBSi, one of the loyal sponsors of Used Car Week and a leading provider of repossession assignment software and vendor compliance ... [Read More]

Resource Hub

Best Practices, Ideas, and Tools for Business

The Dealer’s Guide to Smarter GPS Tracking

A Buyer’s Guide for Independent Dealer, BHPH, and Auto Finance Leaders Reducing Risk, Unlocking Opportunity Independent dealers and finance companies...
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Used Car Turn Vendor Management Checklist

Vehicles touch multiple vendors before they ever hit the lot, and when approvals, communication, and invoices are scattered, delays are...
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White Clarke Group adds Slyman to bolster North American team

board-room
Wednesday, Jan. 17, 2018, 04:42 PM
SubPrime Auto Finance News Staff
White Clarke Group recently bolstered its North American workforce. The global provider of full lifecycle loan origination, servicing, collections and floorplan finance technology announced Heather Slyman has joined the firm as vice president of business development for North America. Executives ... [Read More]

LAUNCHER.SOLUTIONS integrates with Equifax Workforce Solutions

approve
Wednesday, Jan. 17, 2018, 04:36 PM
SubPrime Auto Finance News Staff
An important component in subprime auto finance underwriting is gauging the potential contract holder’s ability to make installment payments. LAUNCHER.SOLUTIONS and Equifax are teaming up to help finance companies with that stipulation. This week Equifax and LAUNCHER.SOLUTIONS, a technology provider ... [Read More]

Auto defaults close 2017 on stable track

bar-chart
Tuesday, Jan. 16, 2018, 04:55 PM
SubPrime Auto Finance News Staff
For the fourth time in the past seven years, the auto portion of the S&P/Experian Consumer Credit Default Indices closed the calendar with the default rate holding steady or ticking a bit lower on a sequential basis. S&P Dow Jones ... [Read More]

FICO hosting free webinar to share best practices in using automated communications

training
Monday, Jan. 15, 2018, 03:24 PM
SubPrime Auto Finance News Staff
It’s a new year, and FICO is hopeful 2018 will be filled with new customers coming into company portfolios. In an effort to help institutions communicate with this new batch of contract holders, FICO is hosting a free educational webinar ... [Read More]

3 suggestions for companies with underperforming employees

best practices
Monday, Jan. 15, 2018, 03:22 PM
SubPrime Auto Finance News Staff
Automotive Personnel chief executive officer Don Jasensky offered three options when dealership and auto finance company management teams are faced with the decision of making manpower changes based on performance. Jasensky leveraged his nearly 30 years of experience, acknowledging that, ... [Read More]

RouteOne adds Fidelity Bank to eContracting footprint

online auto financing
Friday, Jan. 12, 2018, 03:45 PM
SubPrime Auto Finance News Staff
This week, RouteOne announced the addition of Fidelity Bank as an available eContracting finance source for dealers utilizing the RouteOne platform. Fidelity Bank’s financing services are available to dealers throughout the South. David Buchanan, executive vice president of indirect lending ... [Read More]

Dundon’s newest endeavor: professional hockey and the Stanley Cup

thomas dundon hurricanes
Friday, Jan. 12, 2018, 03:38 PM
Nick Zulovich, Senior Editor
From subprime paper to slap shots, Thomas Dundon is making the transition from managing auto finance underwriting and securitizations to overseeing a professional hockey franchise that’s looking to hoist the Stanley Cup once again. Dundon, who built the subprime financing ... [Read More]

Survey reinforces value of online auto financing applications

shop-online
Thursday, Jan. 11, 2018, 03:44 PM
SubPrime Auto Finance News Staff
Eddie Castillo, general sales manager for the subprime division for Pine Belt Cadillac in Toms River, N.J., described how much a customer who has completed financing online prior to coming to the dealership improves the entire delivery experience — especially ... [Read More]
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