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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

Westlake’s latest investments in technology, training

Westlake_Certification_Mentors_for SPN
Monday, Aug. 21, 2017, 03:05 PM
SubPrime Auto Finance News Staff
As Westlake Financial Services broadened its employee training program, the finance company also recently agreed to use Equifax’s dealer intelligence platform, TradeSight, to manage and monitor its dealer relationships. TradeSight can help finance companies analyze originations, current and future dealer ... [Read More]

FICO looks to optimize deal structures with new tool

credit score image
Monday, Aug. 21, 2017, 02:58 PM
SubPrime Auto Finance News Staff
FICO now has more than just a consumer credit score to offer auto finance companies during the origination process. Leveraging its deep analytic expertise coupled with advanced algorithms and the latest optimization technology, FICO recently highlighted its new automotive industry-specific ... [Read More]

Resource Hub

Best Practices, Ideas, and Tools for Business

The Dealer’s Guide to Smarter GPS Tracking

A Buyer’s Guide for Independent Dealer, BHPH, and Auto Finance Leaders Reducing Risk, Unlocking Opportunity Independent dealers and finance companies...
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Used Car Turn Vendor Management Checklist

Vehicles touch multiple vendors before they ever hit the lot, and when approvals, communication, and invoices are scattered, delays are...
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July auto default rate continues summertime trend

market report
Friday, Aug. 18, 2017, 02:33 PM
SubPrime Auto Finance News Staff
As what’s happened four out of the past five years, auto finance defaults made a slight uptick in July versus the previous month. The auto portion of the S&P/Experian Consumer Credit Default Indices released this week showed that defaults increased ... [Read More]

New York AG returns to making dealer settlements over F&I misdeeds

gavel 4
Friday, Aug. 18, 2017, 02:30 PM
SubPrime Auto Finance News Staff
After taking a trio of actions involving more than two dozen dealerships in the span of about a year, New York attorney general Eric Schneiderman wielded his enforcement powers again this week in association with F&I activities. Schneiderman announced a ... [Read More]

Using math and time to overcome VSC objections

time is money
Thursday, Aug. 17, 2017, 02:21 PM
SubPrime Auto Finance News Staff
The training team at GWC Warranty acknowledged even the best F&I presentations are oftentimes countered with an objection over the added monthly cost of a vehicle service contract. The company also understands how dealers emphasize that overcoming this common customer ... [Read More]

Pennsylvania creates CFPB-like unit within AG’s office

columns
Wednesday, Aug. 16, 2017, 04:13 PM
SubPrime Auto Finance News Staff
While some lawmakers on Capitol Hill continue to work toward a major restructuring or perhaps even a complete dismantling of the Consumer Financial Protection Bureau, one of the leaders of the American Recovery Association cautioned the industry about developments this ... [Read More]

Q2 delinquencies rise while industry is ‘recalibrating’

delinquency key and money picture
Wednesday, Aug. 16, 2017, 02:53 PM
Nick Zulovich, Senior Editor
Stemming from subprime financing activity, TransUnion’s Q2 Industry Insights Report showed the magnitude of diminishing originations and rising delinquencies. Or as Brian Landau, senior vice president and automotive business leader for TransUnion, explained it to SubPrime Auto Finance News this ... [Read More]

EFG Companies unveils tool so dealers can self-adjudicate claims

mechanic 1
Wednesday, Aug. 16, 2017, 02:51 PM
SubPrime Auto Finance News Staff
This week, EFG Companies launched what it’s calling EFG Express Claims, one of the industry’s first claims automation systems that can enable dealerships to self-adjudicate claims and receive automatic approvals. The company explained EFG Express Claims can automate the claims ... [Read More]

COMMENTARY: Watching for signs of commercial-side weakness

opinion pic
Tuesday, Aug. 15, 2017, 03:12 PM
Nick Zulovich, Senior Editor
We often report on the delinquency rates of vehicle installment contracts held by consumers. Later this week, TransUnion plans to share its second-quarter data with SubPrime Auto Finance News. But what about the repayment activity by dealerships associated with the ... [Read More]

KPA buys Automotive Compliance Consultants

news update 1
Tuesday, Aug. 15, 2017, 01:58 PM
SubPrime Auto Finance News Staff
Automotive Compliance Consultants — listed among the SubPrime 175 published by SubPrime Auto Finance News as well as the Power 300 published in Auto Remarketing — has a new owner, according to a news release distributed on Tuesday. KPA Services, ... [Read More]
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