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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

PODCAST: Discussing sharper alternative data with Equifax

Monday, Mar. 4, 2024, 11:53 AM
SubPrime Auto Finance News Staff
Alternative data isn’t new in auto financing. But Lena Bourgeois, senior vice president of vertical markets at Equifax, explained why alternative data is now more refined to the benefit of finance companies of all sizes. Bourgeois discussed that topic and ... [Read More]

NAF Association opens nominations for Jack Tracey Pinnacle Award

Monday, Mar. 4, 2024, 11:53 AM
SubPrime Auto Finance News Staff
It might be tough to top the emotional scene that unfolded when the National Automotive Finance Association gave the inaugural Jack Tracey Pinnacle Award last year. But undoubtedly the association will try as it opened nominations for the accolade to ... [Read More]

Resource Hub

Best Practices, Ideas, and Tools for Business

The Dealer’s Guide to Smarter GPS Tracking

A Buyer’s Guide for Independent Dealer, BHPH, and Auto Finance Leaders Reducing Risk, Unlocking Opportunity Independent dealers and finance companies...
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Used Car Turn Vendor Management Checklist

Vehicles touch multiple vendors before they ever hit the lot, and when approvals, communication, and invoices are scattered, delays are...
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4 more findings from Open Lending’s 2024 Vehicle Accessibility Report

4 more findings from Open Lending’s 2024 Vehicle Accessibility Report
Friday, Mar. 1, 2024, 11:11 AM
SubPrime Auto Finance News Staff
As the company pledged to do when releasing some initial findings late in January, Open Lending Corp. pushed out its entire 2024 Vehicle Accessibility Report this week. The report aims to illustrate how traditional underwriting practices have alienated and excluded ... [Read More]

Title Twins gain more capability through West Virginia’s Clearinghouse

Title Twins gain more capability through West Virginia’s Clearinghouse
Friday, Mar. 1, 2024, 11:07 AM
SubPrime Auto Finance News Staff
Twin sisters Tracie Lane and Molly Johnson established Washington State Titling Services almost a year ago because of the challenges they experienced working at dealerships in the Northwest. This week, the pair said their sister company — the Title Twins ... [Read More]

Experian spots ‘natural’ reaction to higher interest rates in Q4 data

Experian spots ‘natural’ reaction to higher interest rates in Q4 data
Thursday, Feb. 29, 2024, 10:55 AM
SubPrime Auto Finance News Staff
Sometimes a trend surfaces in the car business that’s “natural,” like what Experian noticed after compiling its auto finance data for the fourth quarter. According to Experian’s State of the Automotive Finance Market Report released on Thursday, the average interest ... [Read More]

CFPB seeking more data about repossessions & contract modifications

CFPB seeking more data about repossessions & contract modifications
Wednesday, Feb. 28, 2024, 11:26 AM
SubPrime Auto Finance News Staff
The Consumer Financial Protection Bureau wants more data from finance companies as an extension of its project started a year ago focused on the number of vehicles repossessed and contract modifications. According to a post recently published in the Federal ... [Read More]

SAFCO adds former Off Lease Only legal expert as general counsel

Another former Manheim Canada exec joins Otolane
Wednesday, Feb. 28, 2024, 11:25 AM
SubPrime Auto Finance News Staff
Southern Auto Finance Co. (SAFCO) recently made its second strategic move so far this year, appointing Marissa Kaliman as its vice president of compliance and general counsel. SAFCO highlighted Kaliman brings a wealth of expertise to its senior leadership team, ... [Read More]

PODCAST: How 700Credit now sees auto financing & retailing

Wednesday, Feb. 28, 2024, 11:24 AM
SubPrime Auto Finance News Staff
Cherokee Media Group’s Nick Zulovich reconnected with Ken Hill, who is managing director of 700Credit. They shared a conversation about auto financing, regulations and fraud during this episode of the Auto Remarketing Podcast recorded at NADA Show 2024 in Las ... [Read More]

Carleton addresses 3 questions about Leap Year

Glenview expands services with bulk loan buying
Tuesday, Feb. 27, 2024, 09:58 AM
SubPrime Auto Finance News Staff
Carleton reminded the financial services industry that February doesn’t end until Thursday because it’s Leap Year. While sales personnel might see the extra day as an opportunity to lift performance, the provider of compliant financial calculations and lending document generation ... [Read More]

Details of upcoming repossession webinars from ARA & Weltman

Details of upcoming repossession webinars from ARA & Weltman
Monday, Feb. 26, 2024, 12:00 PM
SubPrime Auto Finance News Staff
Educational webinars from the American Recovery Association (ARA) and Weltman, Weinberg & Reis Co. are scheduled in the coming days, with both sessions focused on complex topics associated with vehicle repossessions. Coming first, ARA has a session titled, “License Plate ... [Read More]
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