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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

MenuVantage Now Offers Red Flags Help for Dealers

Thursday, Oct. 9, 2008, 12:00 AM
Nick Zulovich
ORLANDO, Fla. — MenuVantage announced it has incorporated a no-cost Red Flags Rule compliance solution that is seamlessly integrated into its menu-selling software and embedded into the sales process. MenuVantage's Red Flags Rule solution is an automated compliance solution that can help ... [Read More]

September Filings Up Over Last Year But Show Improvement from August

Tuesday, Oct. 7, 2008, 12:00 AM
Nick Zulovich
ALEXANDRIA, Va.— While U.S. consumer bankruptcy filings for September came in at double digits higher than the same period of last year, filings were down 8 percent from August. More specifically, filings increased 28.6 percent nationwide over a year ago, ... [Read More]

Resource Hub

Best Practices, Ideas, and Tools for Business

The Dealer’s Guide to Smarter GPS Tracking

A Buyer’s Guide for Independent Dealer, BHPH, and Auto Finance Leaders Reducing Risk, Unlocking Opportunity Independent dealers and finance companies...
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Used Car Turn Vendor Management Checklist

Vehicles touch multiple vendors before they ever hit the lot, and when approvals, communication, and invoices are scattered, delays are...
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The ART of AI: A Dealership Guide to Deploying AI With Confidence

AI is rapidly reshaping dealership operations, yet most stores are still in early experimentation mode. According to the Cox Automotive...
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J.D. Power Ranks Lenders by Dealer Satisfaction in Various Categories

Tuesday, Oct. 7, 2008, 12:00 AM
Nick Zulovich
WESTLAKE VILLAGE, Calif. — What is the best way to drive lender success in these troubled times? According to J.D. Power and Associates it boils down to just one thing — dealer relationship. Releasing its J.D. Power and Associates 2008 Dealer Financing Satisfaction ... [Read More]

AmeriCredit Announces Securitization

Tuesday, Oct. 7, 2008, 12:00 AM
Nick Zulovich
FORT WORTH, Texas — Despite a tough securitization market, AmeriCredit announced this morning that it priced a $500 million offering of primarily subprime auto receivables-backed securities under its AmeriCredit Automobile Receivables Trust platform. The pricing took place on Monday, officials noted, ... [Read More]

ABA: Direct, Indirect Auto Loan Delinquencies Drop

Tuesday, Oct. 7, 2008, 12:00 AM
Nick Zulovich
WASHINGTON, D.C. — In an interesting twist, the American Bankers Association recently reported that delinquencies on indirect and direct auto loans have declined. According to the ABA's Consumer Credit Delinquency Bulletin, indirect auto loan delinquencies fell from 3.09 percent to 3.07 ... [Read More]

CPS Completes Whole Loan Sale

Thursday, Oct. 2, 2008, 12:00 AM
Nick Zulovich
IRVINE, Calif. — Consumer Portfolio Services announced this morning that it completed a structured whole loan sale last Friday, moving $198.7 million of auto purchase receivables. In the transaction, an affiliate of Citigroup purchased 95 percent of structured notes backed by ... [Read More]

Fitch: Prime Auto ABS Show Record Annualized Net Losses

Thursday, Oct. 2, 2008, 12:00 AM
Nick Zulovich
NEW YORK — Fitch Ratings announced this week that annualized net losses on prime auto loan asset-backed securities in August came in at a record level. More specifically, U.S. prime auto loan ABS hit a record high of 1.73 percent in ... [Read More]

Judge Issues Further Decisions on Legal Dispute between DealerTrack, RouteOne and Finance Express

Thursday, Oct. 2, 2008, 12:00 AM
Nick Zulovich
LAKE SUCCESS, N.Y. — In response to the latest decisions on Tuesday by Judge Andrew Guilford, of the U.S. District Court of California, DealerTrack, RouteOne and Finance Express all issued victory statements regarding the ongoing legal battle revolving around three patents. ... [Read More]

NIADA Launches New Series to Help Dealers Close Subprime Sales

Wednesday, Oct. 1, 2008, 12:00 AM
Nick Zulovich
ARLINGTON, Texas — The National Independent Automobile Dealers Association has introduced a new series through its NIADA.TV portal that can show dealers the best practices for closing sales with subprime customers. The "How to Sell to the Unbankable Customer" series, led ... [Read More]

First Advantage CREDCO Expands Reynolds Partnership, Increases Red Flag Rule Assistance

Tuesday, Sep. 30, 2008, 12:00 AM
Nick Zulovich
POWAY, Calif. — First Advantage CREDCO reported that its CreditMaster solutions is now integrated with Reynolds and Reynolds' dealer management system POWER, in addition to recently announcing it is hosting a Webinar on the Red Flag Rule, as well as launching ... [Read More]
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