Artificial intelligence in auto retail, says Zeigler Auto Group chief operating officer Sam D’Arc, is in a similar place as digital retail was 4-5 years ago. There’s a lot of excitement, but perhaps not a complete understanding of how AI should be deployed at dealerships. “There is a ton of solutions out there. There are […] [Read More]

Sam D’Arc doesn’t remember what his query was when he first used ChatGPT, but the response was fast and accurate. “It caused a little bit of awe and surprise in how well it extracted information into the answer to the question,” said D’Arc, who is chief operating officer of Zeigler Auto Group in Kalamazoo, Mich. […] [Read More]

The sixth annual automotive research study by Urban Science in collaboration with The Harris Poll highlighted that nine in 10 U.S. car buyers said a traditional dealership is their top choice for purchasing a vehicle. Now let’s delve deeper into the Urban Science research data collected from 252 franchised dealers across the United States with […] [Read More]

AutoNation delivered something even bigger than a vehicle to Meucine Jean. Employees of the national vehicle retailer realized the Florida single mother of five’s hopes by presenting her with the key to a brand-new home they helped build together through Habitat for Humanity of Broward. In a news release, AutoNation said it contributed $100,000 toward […] [Read More]

While findings showed the journey of a vehicle rolling over the curb at your dealership is becoming increasingly fragmented and digital, a top discovery from the sixth annual automotive research study by Urban Science in collaboration with The Harris Poll should make store managers excited. Urban Science found that nine in 10 U.S. car buyers […] [Read More]

Car Wars’ new partnership has promise. The provider of dealership phone systems announced it is integrating its artificial intelligence service scheduling tool Cari Scheduler into UpdatePromise, a service scheduling and communication platform for franchise dealerships. In a news release, the companies said the collaboration helps dealerships improve service scheduling and appointment accuracy to create smoother […] [Read More]

A former Penske chief financial officer is set to become the newest member of CarMax’s board of directors, the company announced. In a news release, the national used-car retailer said Robert O’Shaughnessy’s appointment to the board is pending the approval of shareholders during their annual meeting next month. CarMax also announced the planned retirements of […] [Read More]

Two dealer organizations this week announced initiatives to help feed people in need. The Greater New York Automobile Dealers Association donated two new Ford Transit delivery vans to Citymeals on Wheels during the opening day ceremonies of last month’s New York International Auto Show. And Ken Garff Automotive Group has launched its third annual Drive […] [Read More]

RockED’s drive to educate the automotive industry continues. The mobile-first training platform announced a new partnership with the North American Council of Automotive Teachers to provide automotive educators and their students with expanded access to training designed to develop career-ready technicians. In a news release, RockED said the collaboration provides “engaging, accessible training” that includes […] [Read More]

The best dealership group when it comes to responding to internet leads keeps getting better. For the fifth consecutive year, Napleton Automotive Group ranked No. 1 in Pied Piper’s PSI Internet Lead Effectiveness Auto Dealer Group Study, and for the second year in a row, it set a record. Napleton’s average internet lead effectiveness score […] [Read More]