Consumer satisfaction with dealership service departments is on the rise — but there’s still plenty of room for improvement as they compete for business with aftermarket shops and direct-to-consumer brands. JD Power’s 2026 U.S. Customer Service Index showed the overall average satisfaction score for dealership service at 868 on a 1,000-point scale, up 3 points […] [Read More]

There was a moderate decline in wholesale vehicle sales last month, with “more selective” buyers, says JD Power, but numbers through two months of 2026 are still beating year-ago figures by 1.5%. JD Power said in its latest Used Market Report that there were 519,846 wholesale sales last month, which is down 2.2% from January […] [Read More]

In 2025, the automotive industry was defined by an in-progress recovery that was increasingly complicated by affordability hurdles and regulatory shifts. As we move into 2026, retail sales are expected to flatten, and likely even dip slightly, as higher expenses and costs drive increased focus on affordability. The retail landscape may be relatively steady, but […] [Read More]

After the typical decline to start the year, used-car prices were mostly on the rise for February, according to the latest Carfax Used Car Index. Among the seven vehicle segments in the Carfax data, all but one showed year-over-year price growth. And compared to January, four segments increased in price, one was steady and two […] [Read More]

Cherokee Media Group is proud to announce the 2026 recipients of the Automotive Intelligence Awards, which spotlight a select group of outstanding auto industry analysts for their contribution to the knowledge base of the used-car retail, finance and remarketing industries. These analysts and economists are among the very best at powering the auto industry with […] [Read More]

The end of the federal tax credit was no doubt a roadblock to the new electric vehicle market, and to some extent, the used EV segment, as well. But demand for used electric vehicles remains healthy, prices have eased and supply is plentiful. And that could mean opportunities for dealers, according to the Used Electric […] [Read More]

Used cars could be the “rational choice” for many shoppers re-entering the market. And that viability is already showing up in the numbers for early 2026. There were nearly 493,000 used-vehicle retail units sold last month, which was the strongest January for pre-owned sales since 2021, according to the latest Used Market Report from JD […] [Read More]