DriveCentric wants dealers to feel confident about using its engagement platform supported by artificial intelligence. Last week, DriveCentric said it achieved ISO/IEC 27001 and ISO/IEC 42001 certifications, reinforcing the company’s commitment to information security, responsible AI governance, compliance, and customer trust. According to a news release, ISO/IEC 27001 is an internationally recognized standard for information […] [Read More]

CarChat24 is celebrating its 19th anniversary, marking almost two decades of helping dealerships turn website visitors into valuable sales opportunities. As part of its milestone, CarChat24 is introducing a new suite of artificial intelligence-powered features designed to complement its chat platform and provide dealerships with even more ways to engage today’s digital shoppers. According to […] [Read More]

QoreAI said Wednesday it has launched a unified dealership data platform and has brought on Lokam.ai as its first native agentic application partner. QoreAI is a unified data infrastructure platform and Lokam.ai is an automotive voice AI company – both are designed specifically for retail automotive. The launch of the platform gives dealers, “access to […] [Read More]

Last week, Cox Automotive closed its acquisition of customer data platform and marketing automation company Fullpath. It’s a move that Cox Automotive president Steve Rowley has said, “supercharges our data and AI advantages and brings our dealers the most advanced technology inside of our industry-leading connected retail platform.” So, what next? There’s a roadmap, says […] [Read More]

TrueCar announced two hires Thursday to boost its automaker partnerships and help build out its insurance vertical, respectively. The company named former Fair.com, Esserman Automotive Group and Land Rover North America executive Syl Raymond as senior director of OEM and has appointed former Tesla and Marsh executive Nik Huyeng as vice president of insurance and […] [Read More]

Dealerships have invested heavily in technology designed to improve customer engagement, marketing performance, service retention, and operational efficiency. Most stores are not short on tools. They have CRMs, DMS platforms, website providers, marketing automation systems, service schedulers, equity mining tools, and reporting dashboards. The issue is that too much customer information still lives in disconnected […] [Read More]

There’s an uncomfortable truth hiding in plain sight at most dealerships: fixed operations, the department that should be the most predictable and profitable engine in the building, is running on duct tape and good intentions. Not because the people aren’t talented. They are. But because the infrastructure underneath them was never designed for the complexity […] [Read More]

Not unlike the “Nova Knicks” leading New York to its first NBA Finals in 27 years, CarNow has reunited a combo of superstars who have been teammates at multiple stops. On Wednesday, the company named new chief revenue officer and executive vice president of marketing, respectively, hiring a pair of executives who previously worked together […] [Read More]

A new voice-first artificial intelligence platform designed help car dealerships with sales and service follow-up has launched in the U.S. The platform, called Lokam.ai, is designed to automate customer communication, giving dealers greater capability to capture, convert and retain more customers. Lokam.ai can integrate existing CRM and DMS systems to facilitate automated high-impact customer follow-up, […] [Read More]

About six weeks after announcing the acquisition, Cox Automotive said Monday it has completed its purchase of customer data platform and marketing automation company Fullpath. It’s a move that allows Cox to help dealers drive more efficiency, deals and profitability, along with bringing an “agentic approach” to innovation at the company, Cox Automotive president of […] [Read More]