CFPB releases new policy statement about abusive conduct
The Consumer Financial Protection Bureau (CFPB) is looking to clarify what constitutes abusive conduct in consumer financial markets.
On Monday, the bureau issued a policy statement that the regulator said explains the legal prohibition of that abusive conduct and summarizes more than a decade of precedent.
Officials explained through a news release that policy statements provide background information about laws the CFPB administers and articulate how the CFPB will exercise its authorities. But they do not impose new legal requirements, the regulator said.
In 1980 and 1983, respectively, officials recapped the Federal Trade Commission issued policy statements on both the unfair and deceptive practices prohibitions.
Similarly, the CFPB said this guidance summarizes precedent and establishes a framework to help federal and state enforcers identify when companies engage in abusive conduct.
In this policy statement, the CFPB sets forth how abusive conduct generally includes obscuring important features of a product or service or leveraging certain circumstances — including gaps in understanding, unequal bargaining power, or consumer reliance — to take unreasonable advantage.
In particular, the bureau said the statement describes “how the use of dark patterns, set-up-to-fail business models like those observed before the mortgage crisis, profiteering off captive customers and kickbacks and self-dealing can be abusive.”
The CFPB reiterated that it leads enforcement and supervision efforts to identify and end abusive conduct against consumers. In 2010, in response to the financial crisis, Congress passed the Consumer Financial Protection Act, and created the prohibition on abusive conduct.
The act tasks the CFPB, federal banking regulators, and states with the responsibility to enforce the prohibition, and puts the CFPB in charge of administering it.
The bureau said the policy statement will assist consumer financial protection enforcers in identifying wrongdoing and will help firms avoid committing abusive acts or practices.
Since the passage of the Consumer Financial Protection Act, the CFPB said it has brought 43 cases, and examiners have issued numerous citations, alleging abusive conduct. The claims have ranged from predatory student lending practices to charging consumers “costly surprise” overdraft fees.
The CFPB said this policy statement builds on the agency’s actions as well as summarizes for the market, “in clear and simple terms,” the meaning of the statutory prohibition on abusive conduct.
“In response to the predatory mortgage lending practices that drove the financial crisis, Congress banned abusive conduct in consumer financial markets,” CFPB director Rohit Chopra said in the news release. “The CFPB issued today’s guidance to provide an analytical framework to help federal and state agencies hold companies accountable when they violate the law and take advantage of families.”
The new policy statement can be found via this website.