Warren Weimer is service and parts director for Corwin Toyota in Colorado Springs, Colo. Earlier this year, Weimer installed ServiceVision, which is the service department cycle time management tool from Mobile Dealer Data (MDD).

According to a news release, Weimer said the result is ServiceVision contributed a 40% to 60% improvement in service bay turn for the dealership’s 16-bay express maintenance department.

The tool also provides real-time monitoring of every step in the express service process, from check-in to drive-off.

“With this cycle time tool, we know at the 40-minute mark whether we’re having an issue with a particular delivery,” Warren said in the MDD news release. “And it helps us meet our delivery promise.”

He cited these improvements, too, including:

—64% of customers are now on their way within 60 minutes

—96% of services completed within 90 minutes

—Average wait times slashed from 2.5 hours to 90 minutes

“I have a quick snapshot of capacity and can book that appointment today, so it doesn’t float down the street to a competitor,” Warren said. “And customer communication is much more efficient.”

“Including the advisor’s write-up time, ServiceVision notifies us at the 40-minute mark of our promised delivery time if there is an issue with a particular delivery, so we can get help on that job to meet our delivery promise,” he added.

ServiceVision is one of four real-time location service solutions from DealerVision, Mobile Dealer Data’s all-in-one solution for optimizing dealership operations and boosting profitability. This comprehensive suite includes:

—KeyVision, for eliminating key losses and streamlining key management

—StockVision, for Real-time inventory control for maximum efficiency

—ServiceVision, for cycle time reduction and automated service workflow module

—ReconVision, for automating and accelerating the reconditioning process

DealerVision is part of the MDD DealerVision Connected Platform. It is connected to MDD’s Industrial Cloud to transform service production, logistics, and processes, improving shop efficiency and delivery quality.

For more details, go to www.mdd.io.