Spiffy launches platform that facilitates mobile service departments for dealers
Spiffy is giving dealers a way to “efficiently launch and scale mobile services,” providing them the backend infrastructure to take their service departments on the road.
The mobile automotive service provider said Tuesday it has launched a digital servicing platform and integrated that platform with Reynolds and Reynolds.
What this means is that dealers across the country can seamlessly connect Spiffy’s mobile service platform with Reynolds’ dealership management system platform — essentially integrating mobile services with dealership operations.
Dealers can use the Spiffy system to manage mobile service appointments, optimize service routes, track inventory, process payments and automatically have transactions appear in the DMS — all helping to promote “frictionless adoption of mobile services” among dealerships, Spiffy said.
“This integration is a game-changer,” Spiffy CEO Karl Murphy said in a news release. “It allows dealerships to efficiently launch and scale mobile services by streamlining backend processes and providing a cohesive platform to manage every aspect of mobile service operations.”
Spiffy has launched the digital servicing program with Bozard Ford Lincoln, based in St. Augustine, Fla.
The dealership is able to use Spiffy’s platform to schedule, staff and dispatch its mobile service fleet, while providing its customers with a fully digital experience.
“Partnering with Spiffy has completely transformed our mobile service scheduling,” said Jeremy Stephens, remote services director at Bozard Ford Lincoln, in a news release.
“The integration with Reynolds ensures our entire operation runs smoothly on a unified platform, allowing us to deliver exceptional service to our customers more efficiently than ever.”
After launching with Bozard Ford Lincoln, Spiffy plans to expand digital servicing to other dealers throughout the U.S.
Because the platform is integrated with Reynolds, it will be easier for dealers to use Spiffy’s solutions in their own operations, “paving the way for mobile service to become a central component of the dealership business model,” the company said.
Spiffy said additional DMS integrations are planned, as well
“Mobile service is the future of dealership service departments,” said Murphy, who was Spiffy’s president and co-founder before succeeding co-founder Scot Wingo as CEO on Aug. 16. “Spiffy equips dealerships with the technology needed to meet rising consumer expectations and drive growth in mobile services.”