Reynolds and Reynolds and UVeye are getting together to increase transparency in dealership service departments.

The companies are partnering to integrate their technology, allowing service advisors at dealerships using a Reynolds Retail Management System and equipped with UVeye’s AI-powered vehicle inspection technology to approach guests with actionable information.

“The ability to provide customers with a transparent understanding of potential issues their vehicle may have and not blindside them with unexpected added work builds credibility and goodwill,” UVeye chief commercial officer Omer Bar-Joseph said. “Customer service is the linchpin to retaining customers and turning their time at a dealership into really positive experiences. This collaboration allows for dealerships to start that experience off on the right foot.”

When customers arrive at a dealership, the companies said in a news release, their vehicle will be scanned with the UVeye system. The advisor will then be alerted through Reynolds’ ERA-IGNITE if there are items to review with the customer.

“Our service advisors love this new capability,” said Jim Montella, service director of Team Toyota of Princeton in Lawrenceville, N.J. “The alert catches their eye and the information it provides makes it easy for them to explain to customers where they may have trouble they didn’t even know about.

“It shows our customers that we’re looking out for their safety. Our customers appreciate that, and they say the pictures we present of their vehicle are very cool to see.”

Reynolds and UVeye said communicating with customers early in their service visit not only keeps them informed, it also boosts customer satisfaction and acceptance of recommended work.

In addition, UVeye’s inspection technology flags areas technicians might want to inspect closer to identify work necessary to keep vehicles operating smoothly. UVeye said that builds credibility for technicians who can use photos or videos to explain recommended or necessary repairs to customers.

“In most service departments, there are two things that lead to happy customers and increased performance — efficiency and upsell percentage,” Reynolds vice president of fixed operations product management Jason Sideris said. “The more we can bring into Reynolds Retail Management System, the more efficiency is created, and UVeye has proven to be a great tool to help increase closing ratios.”

The companies said they will launch the new function the 2025 NADA Show, coming up Jan. 23-26 in New Orleans.