2024 delivered a sharp turn in the trajectory of dealership service revenue. According to industry data, OEM warranty revenue rose nearly 20%, reaching $28 billion, far exceeding WarrCloud’s original forecast of 8.4%. That kind of growth should be welcomed because it comes at a time when customer pay work is stagnating. What’s driving this shift? […] [Read More]

Sales are projected to fall in the second of the half of the year, and dealers need to seek ways to optimize operations, reduce costs, and improve customer satisfaction. While much attention is often paid to retention in new car sales, the service lane represents a critical yet usually underutilized profit center through retention. Automating […] [Read More]

Not all recalls are created equal. And according to Carfax’s data, the most dangerous kind of recalls is on the rise — in a big way. The provider of vehicle history reports warns of a “concerning spike” in “Do Not Drive” recalls issued by the National Highway Traffic Safety Administration, affecting hundreds of thousands of […] [Read More]

Most dealers are focused on used-vehicle trades, digital retailing, and AI. But reconditioning (what happens in between acquisition and front line) is where significant profit still slips through the cracks. It’s common to see dealerships relying on spreadsheets, phone calls, and loose estimates to manage this process. But that outdated approach slows the process, misprices […] [Read More]

The automotive industry is no stranger to change, from evolving consumer preferences to technological advancements. However, a less predictable, yet equally impactful force is the ever-shifting landscape of tax legislation. The recent One Big Beautiful Bill Act (OBBBA), signed into law on July 4, represents a significant overhaul of federal tax policy. While designed to […] [Read More]

August: the month when summer begins to wind down and school begins. Along with afterschool activities, football practices, etc. And maybe a last-minute family vacation. So that might lead to higher demand (and thus, prices), for minivans and vans, right? But oddly enough, used prices for these vehicles fell $680 month-over-month in August, according to […] [Read More]

While overall dealership sales sagged in the first half of 2025, electric vehicles continued to gain momentum, according to the latest report from Urban Science. The automotive consulting and technology firm’s 2025 Mid-Year Automotive Franchise Activity Report showed dealerships on pace to sell an average of 825 units for the full year based on data […] [Read More]

Turns out car shoppers can get satisfaction. Cox Automotive’s latest report, The 4 Key Drivers of Car Shopping Satisfaction, showed positivity about the car-buying experience has grown over the past decade. The survey of 740 new-vehicle buyers and 350 used-vehicle buyers who purchased from a franchise dealership during the previous 12 months, conducted in January, […] [Read More]

Automotive was well represented on the 2025 Inc. 5000, which ranks companies according to percentage revenue growth from 2021 to 2024. “Making the Inc. 5000 is always a remarkable achievement but earning a spot this year speaks volumes about a company’s tenacity and clarity of vision,” Inc. editor in chief Mike Hofman said in a […] [Read More]

Artificial intelligence is creeping into vehicles, and according to J.D. Power’s latest study, it’s helping drive customer satisfaction. The J.D. Power 2025 U.S. Tech Experience Index Study, in its 10th year, has added a smart vehicle category to evaluate seven AI-based technologies designed to make driving easier and more comfortable. The findings showed several of […] [Read More]