Courtesy of the internet, smartphones and other technologies, consumers know more about vehicles and how to acquire them than ever. Six primary findings from the sixth annual U.S. Consumer Insights Report from CarGurus reinforced this market condition. The digital auto platform for shopping, buying, and selling new and used vehicles sought to learn more about […] [Read More]

While demand for dealerships remained strong in the fourth quarter of 2023, dealership profits and blue sky values fell significantly year-over-year, according to research from Haig Partners. The Q4 Haig Report, which tracks trends in auto retail and their impacts on dealership values, showed 528 dealerships changed hands in 2023 — the third-highest annual volume […] [Read More]

Electric vehicles have been the hottest topic in the automotive industry for years now. In that time, consumers have seen and heard a seemingly endless stream of messaging regarding EVs. But a recent survey conducted by Edmunds found there is still a disconnect between what consumers want and what is currently available in the EV […] [Read More]

While electric vehicle owners are becoming increasingly dissatisfied with public charging infrastructure, the home charging experience is showing marked improvement, according to the latest study from J.D. Power. J.D. Power’s 2024 U.S. Electric Vehicle Experience Home Charging Study found the customer satisfaction score for all three home charging segments were up from last year’s study, […] [Read More]

The “bump in the road” service departments at franchised dealerships often feel in February happened again this year, according to a recent analysis of Xtime metrics by Cox Automotive. Analysts found that service activity at franchised dealerships in the U.S. decreased in February compared to January, while revenue increased slightly. Despite it being a historically […] [Read More]

Owners of electric vehicles have unrealistic expectations of their vehicles’ tire performance, leading to lower customer satisfaction, according to the latest research from J.D. Power. The company’s 2024 U.S. Original Equipment Tire Customer Satisfaction Study found the satisfaction gap with original equipment tires between EVs and gas-powered vehicles is widening because EV owners expect their […] [Read More]

Before spending a few minutes with Cherokee Media Group to elaborate about the used-car market, National Automobile Dealers Association chief economist Patrick Manzi gave a press conference on the NADA Live Stage. Hear what else Manzi had to say about the franchised dealership world from Las Vegas during NADA Show 2024 through this episode of […] [Read More]

It’s a joint episode of the Auto Remarketing Podcast and the PAL Podcast, featuring their respective hosts, Joe Overby and Jeremy Louisos. Joe and Jeremy connected at NADA Show 2024 last month in Las Vegas for a conversation in which each asked the other five surprise questions. They chatted about everything from electric vehicles, the […] [Read More]

The easing in wholesale vehicle prices continues in March, as values in the first half of the month are down nearly 15% from a year ago, according to Cox Automotive. When adjusting for mix, mileage and seasonality, the midmonth reading of the company’s Manheim Used Vehicle Value Index (202.6) is 14.9% lower than the full […] [Read More]

Sales of used cars and certified pre-owned vehicles took a big jump in February, thanks to falling prices that have widened the price gap between new and used vehicles, according to the latest State of the Dealer Report from ZeroSum. The report showed dealers moved 1.29 million used vehicles last month, up from 1.13 million […] [Read More]