While electric vehicle owners are becoming increasingly dissatisfied with public charging infrastructure, the home charging experience is showing marked improvement, according to the latest study from J.D. Power. J.D. Power’s 2024 U.S. Electric Vehicle Experience Home Charging Study found the customer satisfaction score for all three home charging segments were up from last year’s study, […] [Read More]

The “bump in the road” service departments at franchised dealerships often feel in February happened again this year, according to a recent analysis of Xtime metrics by Cox Automotive. Analysts found that service activity at franchised dealerships in the U.S. decreased in February compared to January, while revenue increased slightly. Despite it being a historically […] [Read More]

Owners of electric vehicles have unrealistic expectations of their vehicles’ tire performance, leading to lower customer satisfaction, according to the latest research from J.D. Power. The company’s 2024 U.S. Original Equipment Tire Customer Satisfaction Study found the satisfaction gap with original equipment tires between EVs and gas-powered vehicles is widening because EV owners expect their […] [Read More]

Before spending a few minutes with Cherokee Media Group to elaborate about the used-car market, National Automobile Dealers Association chief economist Patrick Manzi gave a press conference on the NADA Live Stage. Hear what else Manzi had to say about the franchised dealership world from Las Vegas during NADA Show 2024 through this episode of […] [Read More]

It’s a joint episode of the Auto Remarketing Podcast and the PAL Podcast, featuring their respective hosts, Joe Overby and Jeremy Louisos. Joe and Jeremy connected at NADA Show 2024 last month in Las Vegas for a conversation in which each asked the other five surprise questions. They chatted about everything from electric vehicles, the […] [Read More]

The easing in wholesale vehicle prices continues in March, as values in the first half of the month are down nearly 15% from a year ago, according to Cox Automotive. When adjusting for mix, mileage and seasonality, the midmonth reading of the company’s Manheim Used Vehicle Value Index (202.6) is 14.9% lower than the full […] [Read More]

Sales of used cars and certified pre-owned vehicles took a big jump in February, thanks to falling prices that have widened the price gap between new and used vehicles, according to the latest State of the Dealer Report from ZeroSum. The report showed dealers moved 1.29 million used vehicles last month, up from 1.13 million […] [Read More]

It’s 2024, and the turmoil that surrounded the National Independent Automobile Dealers Association in 2021-22 is gone, if not forgotten. “The past is a cancer,” said Wendy Rinehart, executive director of the NIADA-affiliated Ohio IADA. “We beat the cancer.” The focus now for NIADA, its state affiliates, its members and the independent dealer community at large — which includes the vendors that serve it — is unwaveringly forward. And that has its leaders, members and industry partners excited about ... [Read More]

In an era where digital transformation is not just an advantage but a necessity, automotive dealerships stand at the precipice of a new dawn. Artificial intelligence is leading this charge, offering innovative solutions that promise to redefine how dealerships engage with their customers, manage their inventories, and streamline their operations. This spotlight delves into the […] [Read More]

In the wake of the global pandemic, the automotive industry has been riding through a storm of unprecedented challenges and transformations. As the world gradually emerges from the shadows of COVID-19, a significant shift in the car retail landscape is becoming increasingly apparent, particularly in the electric vehicle sector. The pandemic has accelerated changes in […] [Read More]