January has been a busy month for the U.S. government in regards to its transportation system and the automotive industry. The former announced its long-term plans to bolster its plans to propagate vehicle safety initiatives as well as begin a 10-year action to invest in safe vehicle-automation projects. While speaking at the Automotive News World […] [Read More]

To help dealers better meet the expectations of their customers and of their workforce, Reynolds and Reynolds executives authored a number of whitepapers last year that offer strategies and practical steps dealers can take to deliver a more rewarding experience to their customers and to their employees. On Wednesday, Reynolds recapped five offerings that might […] [Read More]

Many customers that choose to buy certified pre-owned do so because they want a like-new experience without the price tag. If this mindset rings true for some of your shoppers, you might want to take note of Autotrader’s latest list. Autotrader analysts picked 10 luxury CPO vehicles and 10 non-luxury CPO vehicles that are “almost […] [Read More]

Although there have been plenty of articles written about how to prepare vehicles for shipment and how to save transportation costs and time, not a lot has been written about the other end of the process: how to receive shipments at your dealership. It doesn’t make sense to spend a lot of time and money arranging […] [Read More]

With more than 235 model options in the new-vehicle marketplace, customers shopping in that arena are a bit spoiled for choice. Understanding what customers are drawn to, and, perhaps more importantly, turned off by, can be what sets a good car apart from a great car. That’s where the annual J.D. Power Avoider Study comes […] [Read More]

Businesses today, large and small, are facing what seems to be the most impatient generation of humans ever when it comes to commodity acquisition. They know what they want and they want it now. And that impetus also extends to their vehicle purchase transaction — which they want to be quick and painless. This is […] [Read More]

Two of the Big 3 automakers were recognized during the 20th Annual Automotive Loyalty Awards presented by IHS Automotive this week. General Motors was honored in the category of Overall Loyalty to Manufacturer for the 2015 model year, while Ford won the Overall Loyalty to Make category. According to IHS, the automotive loyalty awards recognize […] [Read More]

Many people enjoy the convenience of having a car at their disposal. But the traditional ownership model may not be doing it for many consumers, who, in a recent study by IBM, are showing interest in other forms of ownership and car-usage methods. In its study, titled A new relationship – people and cars, the […] [Read More]

Not every dealership group can count the Utah Jazz as a sister company. But like Karl Malone taking flight off a John Stockton bounce pass, the Larry H. Miller Dealerships organization is assisted by the cross-marketing opportunities of being under the same corporate umbrella as an NBA franchise. LHM Dealerships is, of course, part of […] [Read More]

The California Air Resources Board, commonly known as CARB, rejected Volkswagen Group of America’s submitted recall plan for its 2.0-liter diesel vehicles on Tuesday, citing insufficient details in its plan as the reasoning behind its rejection. Here’s CARB’s exact verbiage: The proposed plans contain gaps and lack sufficient detail. The descriptions of proposed repairs lack […] [Read More]