Differences in the execution of the digital application process has contributed to a significant performance gap between top and bottom performing lenders, says J.D. Power’s latest U.S. Consumer Financing Satisfaction Study. The study measures overall customer satisfaction in the following categories: billing and payment process; onboarding process; phone contact; and website. When it comes to the […] [Read More]

Flashback with me for a second. It’s the first day of the fall semester at college. For the freshmen and transfer students, it’s a brand new environment and perhaps a brand new experience altogether. For the sophomores, juniors and seniors, the start of a semester may be old hat. But there are still new classes, […] [Read More]

Shortly after she was promoted to the role of chief people officer of Cox Automotive in late September, we caught up with Janet Barnard, along with Cox Automotive's Joe George, at Cox Enterprises headquarters in Atlanta.  Check out the conversation below. Download and subscribe to the Auto Remarketing Podcast on iTunes or on Google Play.  You can also listen to the […] [Read More]

With apologies to Elon Musk, Google’s self-driving car initiative and even the rumored Apple car, Silicon Valley isn’t going to outperform Ford, GM, or Toyota on the assembly line. Mass producing cars just isn’t a core competency of Silicon Valley. What Silicon Valley excels at is disrupting analog distribution models and replacing them with streamlined digital […] [Read More]

Ally Financial said Tuesday it is increasing the amount it is providing Carvana to finance retail contracts by $1.4 billion. Back in January, Ally had initially committed to provide $600 million for retail financing for the online car-buying platform; over the next 12 months, that figure will increase to $2 billion. With the agreement, Ally […] [Read More]

The same week she was named president of Cox Automotive Inventory Solutions, Grace Huang joined the Auto Remarketing Podcast, along with Cox Automotive's Nick Peluso. In this late-September interview, they join Joe to talk auction strategy at Manheim, RMS Automotive, autonomous vehicles, digital strategies and more. Check out the conversation below. Download and subscribe to the Auto Remarketing Podcast […] [Read More]

Those of you familiar with the book or movie “Moneyball” will know about “sabermetrics,” the use of extensive data analysis to measure players’ performances during the game. Billy Beane, then general manager of the Oakland A’s, used this approach to build a winning team at a fraction of what the big-market New York Yankees were […] [Read More]

Luxury sales have steadily grown over the past three years due to the segment’s consistent owner loyalty and growing appeal among mass market vehicle owners, according to recent data from Jumpstart Media. The luxury segment currently accounts for 13 percent of total sales, up 3 percent from 2014, shows the company’s latest auto shopper study in […] [Read More]

It’s the decision consumers who acquire a new vehicle must make in order to have a payment that fits their budget. Stretch the traditional installment contract out to nearly 72 months or take on a lease for about half of that time. Perhaps what’s good news for dealership customers and their used-car managers, Swapalease.com reiterated […] [Read More]

This year’s end-of-summer online car-shopping drop was less notable than prior-year seasonal changes, according to new Dealer.com data. Dealer.com’s October DataView index found that total dealership website visits in September dropped by 6 percent compared to August. Meanwhile last year, Dealer.com found a 9-percent drop in total traffic in September compared to August. And in 2015, […] [Read More]