Perhaps the best way to describe the state of Asbury Automotive Group’s Q auto stand-alone used-car retail program would be this: it’s a work in progress that certainly has made some progress. Asbury opened a Jacksonville, Fla., Q auto store  in October — the company’s second Q auto location — and has plans to roll […] [Read More]

Since regulatory arms such as the Consumer Financial Protection Bureau turned their sites on the automotive business, NIADA — like many in the industry — has made compliance top of mind. Steve Jordan, executive vice president of the National Independent Automobile Dealers Association, explained that dealer education is one of the association’s big focuses these days. […] [Read More]

There was an 18-percent year-over-year rise in the amount of cash incentives used by automakers during the third quarter, according to LMC Automotive data cited in a sales analysis from the Ernst & Young Global Automotive & Transportation Center.  And surging cash incentives, says Ernst & Young’s Randy Miller, are having an impact on pre-owned, […] [Read More]

When dealership personnel say quickly and almost automatically that “we treat everyone the same,” what is really meant is that they greet prospects consistently and similarly with a sales process in person or digitally. However, having the capacity and ability to treat every walk-in customer the same simply can't be accomplished. It’s the perfect ideology, the […] [Read More]

If you see a CarMax commercial on TV, chances are, you’re not going to see the price of the car advertised. Here’s what you will see, though: the company emphasizing the positive experience a CarMax store delivers to consumers. That’s just one example that NADA Used Car Guide’s Stu Zalud and Jim Dodd shared with […] [Read More]

Data collector Vast announced early this week the availability of its new CarStory Market Reports, the company’s grouping of data models that analyze more than 100 million used-vehicle searches. The reports, available for free to dealers as well as consumers, provide individual vehicle information such as supply, demand and market features, as well as special […] [Read More]

Along with co-host Jennifer Reid from Equifax, Used Car Week held its first-ever DealerChat via Twitter on Wednesday. Reid and her team from Equifax, along with other Twitter Chat participants from the remarketing space, fielded a variety of questions about top dealer trends, finance, Used Car Week and more. Here are five of the top […] [Read More]

It's been verified. In The Wall Street Journal last month, it was reported there are now more women drivers on the road than men. The last several years the auto industry has witnessed a big and not so surprising shift in the car buyer demographics, particularly in terms of gender. Men, who have been strongly […] [Read More]

In an analysis released earlier this month, CNW said that September could have brighter days in store for the used-vehicle market following a rather tough August.  Seems CNW was right on the money with its predictions, as used-car sales this month will likely beat year-ago figures by more than 2 percent. But that is not the only positive sign […] [Read More]

If you need an extra push to move compact SUVs, here’s one selling point that may help: they hold their value tremendously well. That was one of several reasons mentioned in a new series from senior analyst Jessica Caldwell and the team at Edmunds.com explaining why this segment’s growth has been so rapid — and […] [Read More]