ACA International, the association of credit and collection professionals, recently released an analysis of complaints submitted to the Consumer Financial Protection Bureau in a new white paper titled, “A Review of Debt Collection Complaints Submitted to the Consumer Financial Protection Bureau’s Complaint Database in 2016.” In the white paper, ACA argues that although the overall […] [Read More]

Despite some quality issues with the Tesla Model S and Model X, current Tesla owners appear to have great appreciation for the brand, but drivers who purchase the brand’s upcoming model — the Model 3 — are less likely to overlook complications, according to a J.D. Power report released on Tuesday titled Tesla: Beyond the […] [Read More]

On Monday, Kelley Blue Book announced its first in a series of international launches with the introduction of Kelley Blue Book in Portugal at KBB.PT. According to a 2017 TGI Grupo Marktest study, price was the No. 1 important factor for both new- and used-vehicle shoppers in Portugal, with 74 percent of new-model buyers and […] [Read More]

While consumers are more apt to visit stores on days that are warmer and drier — making it easier for dealerships to move inventory — a report recently released by The Weather Company showed that cooler temperatures and inclement weather more likely drive consumers to choose to stay home and want to do research online via their […] [Read More]

With Buick and Lexus leading the way, quality of automotive service continues to show significant improvement and is driving an increase in overall customer satisfaction, according to the J.D. Power 2017 U.S. Customer Service Index (CSI) Study released on Thursday. Furthermore, service departments should brace to use text messages more often to reach their customers […] [Read More]

Perhaps the next “up” to come through your dealer website or walk into the showroom might want to own more than one vehicle. While the rate of ownership of cars and light trucks has steadily declined since its peak a decade ago, it is starting to climb, according to a University of Michigan researcher. In […] [Read More]

Dealerships are losing an average $380,000 annually in service revenue as a result of missed opportunities to digitally engage with and retain millennial car buyers, according to a study released by AutoLoop on Tuesday. As the purchasing power of this key demographic expands, modifications to digital engagement strategies will be required to increase low millennial […] [Read More]

The next online continuing education offering from risk management and training provider Recovery Industry Services Company (RISC) is geared to prepare recovery agency owners and agents to comply with federal regulations for protecting consumers’ nonpublic personal information (NPPI). In addition to covering Gramm-Leach-Bliley Act requirements specific to third-party disclosure of NPPI, the new course also […] [Read More]

At a remarketing industry event last year, I got the rare chance to go fishing during a work trip. Along with one of the event’s hosts, my partner on the boat that day was Dan Kennedy of General Motors. Well, after a short-lived stay of not catching a darn thing, the three of us found […] [Read More]

Last week, Cox Automotive executive vice president and chief marketing officer John Kovac accepted a lifetime achievement award from the Atlanta Chapter of the American Marketing Association (AMA) in recognition of his long-standing record of marketing achievements throughout his career. Kovac was presented with his award at the 60th annual AMY Awards gala on Thursday […] [Read More]