The Federal Trade Commission is about to begin a series of live events throughout the country the regulator dubbed the “Debt Collection Dialogue.” The first session is scheduled to include not only top officials from the FTC, but also the Office of the New York State Attorney General. Speakers for the two agencies will host […] [Read More]

NCM Associates Inc. announced Monday that it has launched a new Chrysler Dealer 20 Group. The company, which says it created the 20 Group peer-collaboration model in 1947, said the newly formed group, the Chrysler Performance 20 Group, held its inaugural meeting last month after forming from the principals of several Chrysler, Dodge, Jeep and […] [Read More]

CU Recovery understands credit unions can be inundated with volumes of figures associated with recoveries, delinquency levels and charge-offs. So the consultant company spelled out five performance indicators that could be improved by enhancing the training time spent developing collection call quality and efficiency. The company emphasized the five metrics where credit union collection managers could […] [Read More]

New vehicles are leaving franchised dealership showrooms with lease contracts at a pace never previously seen by Experian Automotive. According to the latest State of the Automotive Finance Market report, analysts reported on Monday that leasing continued to increase in popularity during the first quarter, jumping from 30.22 percent of all new vehicles financed in […] [Read More]

Is your dealership ready for this coming October’s fraud liability rules to take effect? Are you well versed in EMV (Europay/MasterCard/Visa) chip card acceptance? If not, then you may want to jot down the time and date of the American International Automobile’s Dealers Association’s upcoming Webinar. The next AIADA Autotalk Series webinar, presented by Wells […] [Read More]

If there’s any doubt to how much the used-car market has grown post-recession, consider the following data from Edmunds.com that compares used sales data from the first quarters of 2010 and 2015, respectively. Sourced from Edmunds’ Q1 2015 Used Vehicle Market Report, these four statistics give a clear indication of how strong the market has […] [Read More]

In the movie “City Slickers II: The Legend of Curly’s Gold,” Billy Crystal’s character is inspired on his 40th birthday to take a trip with his best pal and his brother in search of hidden treasures. As you may remember, the trio played by Crystal, Daniel Stern and Jon Lovitz then navigate through a rather […] [Read More]

Aside from the condition of the car, its mileage is going to be the most important element in a used-car shopper’s purchase, according to an Edmunds.com survey. And that likely has not gone without notice by automakers, who Edmunds believes will “lean on low-mileage to offset the negative effects of ballooning used inventory.” In its Q1 […] [Read More]

Last week, Auto Remarketing recapped a DealerRater and J.D. Power study — the 2015 PowerRater Consumer Pulse — that breaks down the respective percentages of new-car shoppers that want the salesperson to be a negotiator, educator and facilitator. But what about used-car shoppers? DealerRater shared those numbers with us on Tuesday. And they’re not all that different from the new-car […] [Read More]

Tim Ryan has worked for dealerships that have sold as few as 60 to 70 used cars a month, and he has worked at stores selling as many as 400 or 500 used units each month. But the demand for pre-owned cars in Columbus, Ohio — home of Bob Caldwell Chrysler Jeep Dodge Ram, where […] [Read More]