The two “forces of graying” detailed by DMEautomotive’s “The Changing Service Loyalty Landscape” white paper could prove to be rather troublesome for car dealerships. One of those “forces” is the trend being spotted at the dealership service center, where it more common now to find consumers ages 50 and up, while the younger crowd is […] [Read More]

LoJack Corp. released its third annual vehicle theft recovery report today, highlighting results from its 2011 recoveries. Officials tabulated that their system helped U.S. law enforcement recover 10,261 stolen vehicles as Hondas topped the list of imports recovered with the Accord ranking as LoJack’s most stolen and recovered vehicle.  The company indicated the Cadillac Escalade […] [Read More]

Cars.com revealed Monday it has promoted one of its own to the position of chief technology officer. In this role, Kayne Grau — former director of development for the company — will “oversee the execution of the company’s business mission through development and deployment of applicable technologies, establish the company’s technical vision and lead the […] [Read More]

Based on the findings of the Temkin Group customer experience research and consulting firm, one particular Big 3 brand’s dealer body may have reason to celebrate. The firm analyzed the dealers of 10 auto brands and found that the nameplate with the strongest customer experience score throughout its dealerships was Chevrolet, which pulled in a […] [Read More]

Even with the prospect of rising gas prices looming before dealers, the U.S. auto industry seems to be on the rise, posting a double-digit overall sales increase this past month. The American International Automobile Dealers Association attributed the 15.7-percent sales increase to “pent-up demand in the auto market, a strengthening economy and new products from […] [Read More]

Though auto dealers reported varying sales results from region to region during the early part of 2012, one thing seems fairly clear: the prospects for the future looks bright. In fact, the Federal Reserve noticed widespread optimism among dealers in its latest Beige Book report “All districts reporting on sales outlooks conveyed optimism,” the Fed […] [Read More]

Manheim revealed this week it has completed its its planned purchase of Dealer Services Corp., which the company said  “reinforces its commitment to provide inventory financing to independent dealers.”  DSC, based in Carmel, Ind., is a used vehicle floor plan company for independent dealers that “complements Manheim’s current lending products provided through Manheim Financial Services,” […] [Read More]

The positive momentum being built in the auto industry doesn’t appear like it will end anytime soon, according to a recent study from Forbes Insight, which indicates the segment of the car business that will likely see particularly good fortunes is the luxury sector. And the luxury brands that are currently the kings of the […] [Read More]

As the 2012 Auto Remarketing Canada conference presented by CarProof is set to get underway next month, the event’s organizers announced new workshops and speakers this week in anticipation of Canada’s top used-car and remarketing event. Added to the lineup are two sessions for the Regulatory/Compliance/F&I track of the conference, both of which will shed […] [Read More]

Not long after taking home Deloitte’s 2011 Technology Fast 500 and Fast 50 Awards, CarProof Vehicle History Reports added another top Canadian business award to its trophy case. The company said late last month it was named one of the 2011 winners in the Canada’s 50 Best Managed Companies program. [Read More]