I’d like to thank all of the dealers and their teams who visited vAuto’s booth to learn more about our Provision inventory management system and other products and services. The positive responses about Provision confirm it’s a game-changer for the industry. While chatting with dealers and managers at NADA, I was struck by how often […] [Read More]

In a new deal that the Car Care Council has struck with The Weather Channel Cos., the non-profit organization is offering vehicle maintenance advice on weather.com, as well as including links to its own website. And as consumers apparently hit weather.com fairly regularly to check the latest forecast — and given the fact they now […] [Read More]

The organizers of the 2012 Auto Remarketing Canada conference presented by CarProof announced this morning that three additional speakers have come on board, including two who will share insight about the Canadian certified pre-owned market. Signing on to the speaker list for the conference — which is being held April 16 through April 18 at […] [Read More]

Kelley Blue Book unveiled the winners of its inaugural Total Cost of Ownership Award program on Wednesday, and taking the top honors were Kia and Audi. Kia won the overall award among all automakers, while Audi received the award for luxury brands. KBB also honored individual models across 21 segments, as well. To determine the […] [Read More]

WomenCertified revealed today a list of the dealers who excel in customer service in an effort to help women identify the best rooftops to visit in their community.  The company who represents female car shoppers released the  first WomenCertified Top Dealerships for Outstanding Customer Experience for 2011, which is being sponsored by Dealer Communications. [Read More]

Jay Leno and Jerry Seinfeld didn’t just get a few chuckles Sunday night when the pair of comedians and car enthusiasts appeared together in a Super Bowl commercial. Apparently, their comical spot for the Acura NSX “resonated well with consumers” and helped the luxury model achieve the strongest gain in its share of online shoppers […] [Read More]

Carfax will launch the 2012 lineup of its “PowerUp” Webinar series on Friday with a free session highlighting the best practices for sourcing and selling used vehicles. Led by vAuto’s Dale Pollak and Carfax’s Chad Goodson, the Webinar is set for noon (EST) and will run about 45 minutes. Goodson and Pollak will share their […] [Read More]

Both General Motors and Mercedes-Benz USA announced moves this week that aim to beef up their respective customer service and experience departments. Starting with GM, chosen to be the new U.S. vice president of customer experience is Alicia Boler-Davis. In this new role, Boler-Davis will be responsible for leading “GM’s effort to make the way […] [Read More]

The American International Automobile Dealers Association welcomed 2012 chairman Ray Mungenast to the helm Monday at its 42nd Annual Meeting and Luncheon while also revealing the winners of the annual achievement award named after the new chairman’s late father. Receiving this year’s David F. Mungenast Lifetime Achievement Award were Rick and Rita Case, the Fort […] [Read More]

Though used inventory may be low and high wholesale prices continue to challenge dealerships’ bottom lines all over the country, these very same dealers are remaining positive when looking forward to this new year. Inventory might be tight, but their outlook for sales tells a brighter story. As 2012 gets into full swing, sales are […] [Read More]