J.D. Power and Associates unveiled its 2010 U.S. Sales Satisfaction Index Study on Wednesday, and the automaker that earned the best buyer satisfaction score among luxury brands was Jaguar, while Mini earned this distinction among mass market brands. This marked the third straight time Jaguar has been honored as the top luxury make in terms […] [Read More]

How can your business improve non-verbal communication skills with women customers and create a better overall experience? Reputation management and creating positive word-of-mouth with women begins and ends with how effectively you communicate with her verbally and non-verbally during her entire experience with your business. Let’s look at some non-verbal ways to communicate with women […] [Read More]

ALG revealed the winners of its 12th Annual Residual Value Awards today, and leading the pack, once again, are the Japanese brands. Not only did Japanese makes claim the overall No. 1 brand spots on both the mainstream and luxury sides, but they were represented by 12 of the 19 vehicles that won individual segment awards. Subaru […] [Read More]

TrueCar.com added a new element to its TrueTrends report for November as analysts created a performance scorecard for manufacturers and brands. The site graded each OEM and nameplate on eight different measurements including pricing, sales, incentives, customer loyalty, market share and days in inventory data. Overall, TrueCar.com found that three of the top four manufacturers […] [Read More]

Kelley Blue Book today announced the 2011 model-year vehicles projected to retain the greatest amount of their original prices after five years of ownership and much more. 2011 Best Resale Value: Brand Subaru [Read More]

A recent Rasmussen Reports survey of U.S. adults sought to determine if an American-built vehicle is the top priority for potential buyers. While buying an American-made unit still stands as a high priority, apparently survey participants said finding the best deal tops all factors. Rasmussen found that 44 percent of survey participants said they look for […] [Read More]

The 2011 Motor Trend Car of the Year was revealed Tuesday and earning this year’s recognition was the Chevrolet Volt. Motor Trend unveiled the winner live from General Motors’ wind tunnel in Warren, Mich., through streaming video on the publication’s website. [Read More]

During last week’s CPO Forum, Charlie Vogelheim, of IntelliChoice.com, announced the top manufacturer-backed certified pre-owned programs. Vogelheim told attendees the nominees for the best “popular” brand included Honda, Hyundai, Mini, Kia and Volkswagen. He then revealed the winner is Mini, which also took home honors for best warranty program. [Read More]

Officials from LeaseTrader.com and Edmunds.com believe greater amounts of consumers are having significant remorse about leasing a new vehicle. Why? The sites contend these individuals failed to research the effect their new unit would have on insurance premiums. Edmunds.com determined that leases currently are making up more than 20 percent of all new-vehicle transactions for […] [Read More]

An electric vehicle’s sustained performance for weekly shopping activity at Kelley’s Blue Book’s Kbb.com is leaving the model with momentum going into an important West Coast auto show. Leading the way on the most recent Hot Car Report from Kbb.com was the 2011 Nissan LEAF. Site analysts determined among all models, the LEAF’s activity level […] [Read More]